Public Safety Officer

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A major healthcare institution in Boston is seeking a Security Officer for evening shifts. The role encompasses safeguarding patients, visitors, and staff, patrolling the facility, and responding to emergencies. Candidates should have a high school diploma, basic computer skills, and 1-3 years of related experience. This full-time position emphasizes customer service and teamwork, contributing to a safe healthcare environment.

Qualifications

• 1-3 years related work experience required.
• Basic familiarity with computers required.

Responsibilities

• Patrol facility and grounds for security and safety hazards.
• Respond to calls for service and emergency situations.
• Provide escort for patients and visitors.
• Direct traffic and monitor parking compliance.
• Utilize computer systems to document activities.

Skills

Decision Making

Problem Solving

Independence of Action

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree preferred

Job description

Overview

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type: Regular

Time Type: Full time

Work Shift: Evening (United States of America)

FLSA Status: Non-Exempt

Job Summary: The Security Officer works under the direct supervision of the Public Safety Work Shift Supervisor (Police Sergeant). Their performance is focused on the protection, safeguarding, security and customer service needs of patients, visitors, employees, their possessions and Medical Center property, in a manner that maintains the highest quality of safety and service to the Beth Israel Deaconess Medical Center community.

Essential Responsibilities

• Patrol facility and grounds or maintain fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows, making notifications or taking corrective action as necessary.
• Respond to calls for service, alarm and emergency code activation, rendering first aid, traffic / pedestrian control, and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others.
• Provide escort for patients, visitors and employees to parking areas and other campus facilities.
• Direct traffic, monitor parking compliance and provide direction to destinations, to facilitate patients, visitors and employees who are navigating the Medical Center.
• Utilize computer systems to document work activity and to assist visitors in determining where patients are located.

Required Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other, Information Technology, and Management
• Industries: Hospitals and Health Care

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