Public Safety Officer II, Nights

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Public Safety Officer to join its team during night shifts. This role is crucial for ensuring the safety and security of patients, visitors, and staff within the medical center. As a Public Safety Officer, you will be responsible for responding to emergency calls, patrolling the facility, and providing exceptional customer service. Your ability to make quick decisions and solve problems will be essential in maintaining a safe environment. Join a compassionate team where your skills can truly make a difference in the lives of others.

Qualifications

• 1-3 years related work experience required.
• Experience with computer systems and web-based applications is necessary.

Responsibilities

• Patrols facility and grounds, inspecting for security and safety hazards.
• Responds to calls for service and provides first aid when necessary.

Skills

Decision Making

Problem Solving

Written Communications

Oral Communications

Customer Service

Education

High School Diploma or GED

Associate's Degree

Tools

Computer Systems

Microsoft Office

Job description

Join to apply for the Public Safety Officer II, Nights role at Beth Israel Deaconess Medical Center

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Type: Regular

Time Type: Full time

Work Shift: Night (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

Under the direct supervision of the Public Safety Work Shift Supervisor (Police Sergeant), protects, safeguards and provides security and customer service to patients, visitors, employees, their possessions and Medical Center property, in a manner that maintains the highest quality of safety and service to the Beth Israel Deaconess Medical Center community.

Job Description

Essential Responsibilities

• Receives routine and emergency calls for assistance, obtaining relevant information, evaluating need, deploying appropriate resources, making proper notification and then documenting actions taken, all accomplished in a courteous and professional manner.
• Operates proficiently a variety of Public Safety equipment including mobile and interagency radio console, telephone, computer systems, alarm systems, CJIS terminal, photo ID/access card machine and printers.
• Provides information and service to walk-in customers including issuing keys and producing identification/access control credentials, as necessary.
• Patrols facility and grounds or maintains fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows, making notifications or taking corrective action as necessary.
• Responds to calls for service, alarm and emergency code activation rendering first aid, traffic/pedestrian control and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others.
• Monitors main entrance to greet, screen and assist patients and visitors in a courteous manner that is sensitive to their culture; provides directions, wheel chair, transportation services and parking validation.
• Directs traffic, monitors parking compliance and provides direction to destinations, to facilitate patients, visitors and employees who are navigating their way through the Medical Center.
• Utilizes computer systems to document work activity and to assist visitors in determining where patients are located.
• Provides escort for patients, visitors and employees to parking areas and other campus facilities.

Required Qualifications

• High School Diploma Or GED Required. Associate's Degree Preferred.
• 1-3 years related work experience required.
• Meet and maintain qualification standards set by State/Federal Govt, necessary for approval to access CJIS terminal points.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• One year experience as a Security/Public Safety Officer or Dispatcher in a healthcare setting is preferred.

Competencies

• Decision Making: Ability to make decisions guided by general instructions and practices, with some interpretation. May recommend solutions for problems of moderate complexity.
• Problem Solving: Ability to analyze or interpret situations using observation, knowledge, and skills based on general precedents.
• Independence of Action: Follows precedents and procedures, sets priorities, seeks assistance for difficult situations, work monitored by supervisor.
• Written Communications: Communicates clearly and effectively in written English.
• Oral Communications: Effectively communicates in English with staff, patients, families, and external customers.
• Knowledge: Demonstrates full working knowledge of standard concepts, practices, procedures, and policies.
• Team Work: Works collaboratively, offers ideas, respects team members.
• Customer Service: Provides high-level customer service professionally, remains calm under stress.

Physical Nature of the Job

Heavy work: exerting up to 100 pounds of force occasionally and/or 50 pounds frequently. Requires extended standing and/or moving.

As a healthcare organization, we require all staff to be vaccinated against influenza and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people work here, making a difference in patients' lives. Your skills and compassion can make us stronger.

Equal Opportunity Employer/Veterans/Disabled