Public Safety Officer

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Security Officer to support safety and customer service for patients, visitors and staff at the Medical Center. The role reports to the Public Safety Work Shift Supervisor and focuses on safeguarding people and property while delivering high-quality service.

Essential responsibilities include patrolling grounds, responding to alarms and emergencies, escorting individuals to destinations, directing traffic, and using computer systems to document activities

Qualifications

• High School diploma or GED is required.
• Associate's degree preferred.
• 1-3 years of related work experience is required.

Responsibilities

• Patrol facility and grounds or maintain fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows.
• Respond to calls for service, alarm and emergency code activation, render first aid, manage traffic/pedestrian flow, and assist clinicians including de-escalation of distressed individuals.
• Provide escort for patients, visitors and employees to parking areas and other campus facilities.
• Direct traffic, monitor parking compliance and guide destinations to help people navigate the Medical Center.
• Utilize computer systems to document work activity and assist visitors in locating patients.

Skills

Basic computer skills

Education

High School diploma or GED

Associate's degree preferred

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

The Security Officer works under the direct supervision of the Public Safety Work Shift Supervisor (Police Sergeant). Their performance is focused on the protection, safeguarding, security and customer service needs of patients, visitors, employees, their possessions and Medical Center property, in a manner that maintains the highest quality of safety and service to the Beth Israel Deaconess Medical Center community.

Job Description

Essential Responsibilities

• Patrol facility and grounds or maintain fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows, making notifications or taking corrective action as necessary.
• Respond to calls for service, alarm and emergency code activation, rendering first aid, traffic / pedestrian control, and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others.
• Provide escort for patients, visitors and employees to parking areas and other campus facilities.
• Direct traffic, monitor parking compliance and provide direction to destinations, to facilitate patients, visitors and employees who are navigating their way through the Medical Center.
• Utilize computer systems to document work activity and to assist visitors in determining where patients are located.

Required Qualifications

High School diploma or GED required. Associate's degree preferred.

1-3 Years Related Work Experience Required.

Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Competencies

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

Pay Range

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled