Public Safety IT Technician: Field & Vehicle Systems

Town-of-Matthews-1; Matthews (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

The Town of Matthews is seeking an experienced IT Operations Technician to support Police Department technology systems and assist other town departments as needed. The role emphasizes continuity, reliability, and security of software platforms, hardware, and vehicle-mounted technology in a public safety environment.

Two years of IT operations experience and a high school diploma are preferred. Candidates must hold or obtain a NC driver's license and complete required security training.

Qualifications

• Thorough knowledge of Windows workstations.
• Basic network troubleshooting (IP, VLAN awareness).
• Familiarity with cabling such as Cat6, fiber, coax.
• Thorough knowledge of hardware and diagnostics repair.
• Ability to diagnose issues with mobile data systems.
• Ability to manage multiple field-level issues.
• A strong understanding of evidence sensitivity and data handling standards.
• Ability to prepare clear and concise records and reports.
• Ability to work in a neat and orderly environment with close attention to detail.
• Strong problem-solving approach.
• Ability to communicate effectively in oral and written form.
• Ability to establish and maintain effective working relationships with co-workers, Town Officials, citizens, community leaders, and the general public.

Responsibilities

• Manage software updates, patches, configuration changes, and system issue resolution.
• Administer and support web-based software platforms, including evidence management and reporting systems.
• Install, maintain, and troubleshoot network cabling infrastructure, including Ethernet, fiber, and coaxial connections.
• Maintain IT infrastructure areas, including equipment closets, racks, and associated hardware.
• Support office relocations, workstation deployments, and technology reconfigurations.
• Configure, deploy, upgrade, and maintain computer hardware, peripherals, and other IT equipment.
• Maintain accurate inventory and asset tracking for all IT hardware and devices.
• Configure and support mobile devices and endpoint systems.
• Install, maintain, and troubleshoot in-car camera systems and other vehicle-mounted technology.
• Diagnose and resolve connectivity and technical issues in patrol vehicles and mobile work environments.
• Provide end-user technical support, including troubleshooting hardware, software, and system issues.
• Document troubleshooting processes and resolutions in accordance with departmental procedures.
• Escalate complex network or security-related issues to the IT Systems Specialist as appropriate.
• Performs related duties as required.

Education

High School Diploma

Job description

The Town of Matthews is seeking an experienced IT Operations Technician to support Police Department technology systems and assist other town departments as needed. The role emphasizes continuity, reliability, and security of software platforms, hardware, and vehicle-mounted technology in a public safety environment.

Two years of IT operations experience and a high school diploma are preferred. Candidates must hold or obtain a NC driver's license and complete required security training.