Public Safety IT Technician — 24/7 On-Call Support

City of Grapevine; Grapevine (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation, holiday and sick leave

Medical insurance

Dental insurance

Life insurance

Job summary

The City of Grapevine is seeking a technical support specialist to maintain and operate technology systems across Police, Fire, EMS, and emergency communications, ensuring reliable, secure, and available public safety IT services.

You will work with IT staff, vendors, and public safety personnel to troubleshoot issues, deploy equipment, and support mission-critical applications such as CAD, RMS, and 911 systems, including on-call and after-hours support.

Qualifications

• Bachelor’s degree in IT or related field with 2 years of public safety tech support experience.

Responsibilities

• Provide technical support, troubleshooting, maintenance, configuration, and repair for public safety technology systems and infrastructure.

Skills

Public safety tech

Windows OS

LAN/WAN networking

CJIS security

Technical support

Education

Bachelor’s degree in IT/CS/Cybersecurity or related field

Tools

CAD

RMS

PSAP systems

Job description

The City of Grapevine is seeking a technical support specialist to maintain and operate technology systems across Police, Fire, EMS, and emergency communications, ensuring reliable, secure, and available public safety IT services.

You will work with IT staff, vendors, and public safety personnel to troubleshoot issues, deploy equipment, and support mission-critical applications such as CAD, RMS, and 911 systems, including on-call and after-hours support.