IT Project Coordinator-Public Safety

City of Germantown, TN; Hall City (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The City of Germantown is seeking an IT Project Coordinator for Public Safety to maintain mission-critical software and devices across Police and Fire environments. You will bridge field operations and IT, ensuring updates, training, and compliance are delivered efficiently.

Ideal candidates have an Associate's degree or higher in IT or a related field, plus 2–3 years of technical support in public safety. Prior experience with Tyler Technologies, Mojo, and related tools is preferred.

Qualifications

• Associate degree or higher in IT, Criminal Justice, Fire Science, or related field; 2–3 years of tech support in Public Safety.
• Solid background in municipal application support, training delivery, or hands-on hardware/software troubleshooting.
• Experience with public safety IT environments is preferred.

Responsibilities

• Perform recurring visits to City fire stations and police offices to inspect and maintain workstations and MDTs.
• Coordinate manual Windows updates and security patches for field devices and applications.
• Develop and deliver role-based onboarding and ongoing training for Police and Fire personnel.
• Serve as communication link between field and IT administration; report field issues to guide support strategies.
• Triages and tracks public safety technology requests in the Mojo queue; troubleshoot issues to ensure uptime.
• Assist with procurement tasks for rugged field devices and gear; inventory field equipment in lifecycle databases.
• Create, update, and index Knowledge Base articles and SOPs for public safety users.

Skills

Public safety operations

OS & patching

MDT operations

Troubleshooting

Communication skills

Education

Associate degree or higher in IT/Criminal Justice/Fire Science

Tools

Tyler Technologies

Mojo service desk

Enterprise Public Safety

CAD

LERMS

Brazos

Job description

The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.

ORGANIZATIONAL ACCOUNTABILITY: City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.

Description

Under the general supervision of the IT Director, the Public Safety IT Project Coordinator provides dedicated operational support, hands-on software compliance maintenance, and end-user training directly within the City’s public safety environments. This role serves as the critical bridge between public safety personnel (Police and Fire) and IT management, ensuring that mission-critical field hardware and emergency software remain continuously operational and fully updated. Prior experience within emergency services or a public safety environment is highly preferred.

ORGANIZATIONAL ACCOUNTABILITY: City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

• Conducts recurring, physical visits to all City fire stations and police offices to inspect, audit, and maintain local workstations and Mobile Data Terminals (MDTs). Ensures all field machines strictly conform to current operating requirements.


• Directly addresses system update gaps on local public safety machines. Coordinates and executes the manual installation of critical Windows updates, core security software stacks, and Tyler Technologies application patches (e.g., Enterprise Public Safety, CAD, LERMS, Brazos).


• Develops and conducts practical, role-based onboarding and ongoing training programs for Police and Fire personnel. Educates public safety staff on MDT operations and formally trains field personnel to execute routine local device update procedures independently.


• Serves as an active communication link between the field and IT administration. Identifies front-line software pain points, catalogs operational dead zones (such as AT&T FirstNet cellular service issues), and reports consolidated field issues directly to IT Administration to guide overarching technical support strategies.


• Manages and triages incoming public safety technology requests within the Mojo service desk queue. Troubleshoots line-level software errors, logs precise hardware configurations, and asset-tracks field units to ensure rapid issue remediation and zero operational downtime.


• Assists with primary procurement tasks for public safety technology, including researching vendor quotes for rugged field devices, specialized peripherals, and department gear. Ensures all field equipment is accurately inventoried within the asset lifecycle database.


• Authors, updates, and indexes clean, simple Knowledge Base (KB) reference articles and localized Standard Operating Procedures (SOPs) within the Mojo portal to assist public safety users with self-service technical resolutions.

OTHER JOB FUNCTIONS:

• Perform other related duties as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Strong practical understanding of public safety operations, communications chains, and the unique physical/operational demands of Police, Fire, and EMS personnel.


• Thorough knowledge of computer operating systems, mobile technology, application patch installation, and basic network troubleshooting methodologies.


• Ability to break down dense technical information into simple, clear instructions for non-technical field personnel.


• Excellent listening and interpersonal skills, with a demonstrated ability to build strong, collaborative relationships with public safety officers and fire crews.


• Exceptional record‑keeping habits with a focus on maintaining highly accurate deployment logs, update histories, and asset tracking grids.

Requirements

EDUCATION AND EXPERIENCE

An Associate's degree or higher in Information Technology, Criminal Justice, Fire Science, or a related field, combined with two (2) to three (3) years of technical support experience or active operational work within a Public Safety (Police, Fire, or EMS) environment. A solid background in municipal application support, training delivery, or hands-on hardware/software troubleshooting is preferred.

WORKING CONDITIONS:

Work is performed in a clean, comfortable office environment. Irregular hours may be required.