Public Safety IT Specialist – 911/311 Systems

DC Government; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

DC Government, through the Office of Unified Communications in Washington, DC, seeks an IT professional to provide Tier II support and maintain critical 911/311 systems and radio networks. The role focuses on rapid issue resolution, system health checks, and collaboration with emergency services teams to ensure operational readiness.

The incumbent will install and configure hardware and software, manage ticketing in ServiceNow, and train end-users while adhering to security policies and SOPs

Qualifications

• Degree in CS/Engineering/Info Science or related field, with at least 24 semester hours in relevant subjects.
• IT-related experience meeting four core competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
• Specialized experience is required; one year at the next lower grade equivalent.
• Driver's license is required.

Responsibilities

• Provide Tier II technical support for 911/311 systems, workstations, mobile devices, and network infra.
• Install, configure, and maintain IT hardware, OS, applications, mobile routers, MDCs.
• Monitor alerts, perform maintenance, and ensure system reliability.
• Document SOPs, assist with security policies, and train end-users.
• Manage service tickets in ServiceNow and maintain asset records.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

CS/Engineering degree

Tools

ServiceNow

Job description

DC Government, through the Office of Unified Communications in Washington, DC, seeks an IT professional to provide Tier II support and maintain critical 911/311 systems and radio networks. The role focuses on rapid issue resolution, system health checks, and collaboration with emergency services teams to ensure operational readiness.

The incumbent will install and configure hardware and software, manage ticketing in ServiceNow, and train end-users while adhering to security policies and SOPs