Public Safety Information Desk Associate

City of Fort Smith; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Fort Smith is seeking a Customer Service Assistant to handle non-emergency inquiries at the Police Information Desk. You will file police reports, fingerprint, and provide general information to the public while entering data into the RMS.

Superior communication and reliability are essential as duties are regularly monitored for quality. Responsibilities include assisting officers, back-filling Central Records when needed, and maintaining high professional standards with regular

Qualifications

• High School diploma or GED required.
• Valid driver’s license required.
• Excellent verbal and written communication skills.
• Strong organizational and detail-oriented abilities.
• Proficient with basic computer systems and office software.

Responsibilities

• Answers non-emergency calls and enters police reports into RMS.
• Provides assistance to the public at the Information Desk, including filing reports and fingerprinting.
• Gathers information from callers to file accurate police reports.
• Maintains regular attendance and timeliness.

Skills

Communication

Organizational skills

Attention to detail

Computer skills

Education

High School diploma or GED

Tools

Records Management System (RMS)

Microsoft Office

Job description

City of Fort Smith is seeking a Customer Service Assistant to handle non-emergency inquiries at the Police Information Desk. You will file police reports, fingerprint, and provide general information to the public while entering data into the RMS.

Superior communication and reliability are essential as duties are regularly monitored for quality. Responsibilities include assisting officers, back-filling Central Records when needed, and maintaining high professional standards with regular