Public Service Officer

City of Lubbock; Town of Texas (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

City of Lubbock seeks a public information clerk to assist callers and visitors with non-emergency police services. You will greet the public, answer non-emergency lines, and help with directions and information. You will also enter data into the department’s computer system and maintain records.

The role involves interviewing callers, learning department procedures, and working under stress, with flexible hours and uniform identification as needed.

Qualifications

• High school diploma or equivalent with at least 1 year of public contact experience.
• Combination of education and experience that provides required abilities may be accepted.

Responsibilities

• Assist callers and visitors requesting non-emergency police services.
• Greet the public entering the lobby and provide information or directions.
• Answer non-emergency telephone lines and assist visitors; may answer emergency calls.
• Maintain records and prepare reports on crimes, complaints, accidents, and investigations.
• Interview callers or visitors to obtain necessary information and record into computer.

Skills

Public interaction

Data entry

Interview callers

Write clearly

Record keeping

Dealing with stress

Education

High School Diploma or equivalent

1 year public contact experience

Job description

Assists callers and visitors requesting non-emergency police services. Greets the public entering the lobby and provides them with information or gives them directions as needed.

• Answer non-emergency telephone lines and assist visitors. May answer emergency calls as required. Must be able to accurately enter various types of information into the department's computer system;
• Keeps records of activities and prepares reports concerning crimes, complaints, accidents, and investigations.
• Determine the nature of the request and take appropriate action. Refer request for service to appropriate division or agency as necessary;
• Interview callers or visitors to obtain necessary information. Must have knowledge of various Federal, State, and Municipal laws to determine the appropriate response. Must have the ability to talk on the phone or in personand record information directly into a computer system;
• Maintain records on activities, reports, requests for service, etc...Perform certain functions required by the Municipal Court.
• Perform various duties at the Police public desk and in the records section as assigned;
• Perform related duties as assigned.

Completion of a high school diploma or the equivalent with an additional one year responsible experience involving public contact; or any combination of relevant education and experience which provides the following:

Knowledge of:

• Various basic laws.

Ability to:

• Determine the nature of service required;
• Speak clearly;
• Write clearly, concisely and legibly;
• Interview callers or visitors to obtain necessary information;
• Learn police department procedures;
• Read and understand various laws; apply basic laws to actual situations;
• Adapt to various situations which include dealing and communicating with people under stress;
• Process information from several sources and work under stress;
• Operate standard office equipment including computers;
• Pass an extensive background investigation to receive security clearance;
• Wear a distinctive uniform identifying you as a Police department employee;
• Work flexible hours

Physical Requirements

• Frequently walk and stand
• Frequently flex upper trunk forward, partial flexing of knees
• Frequently lift and carry up to 10 pounds
• Frequently push and pull objects
• Frequently rotate upper the trunk to the right or left while sitting or standing
• Frequently reach above, at, or below shoulder height
• Continuously talk, see, and hear