Public Safety Field Support Specialist

City of Lubbock; Lubbock (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health and welfare package

Job summary

The City of Lubbock seeks a dispatcher to answer calls, gather details, and route Field Operations Officers by priority. You will provide information, explain city policies, and maintain records using a computer system and radios. This role supports city agencies and residents with service requests.

Qualified applicants typically hold a high school diploma with clerical or customer service experience, and must be flexible for a rotating schedule in a dynamic city department.

Qualifications

• Completion of a high school diploma or equivalent with clerical or customer service experience.
• Ability to use dispatch software and radio communication systems.
• Good written and verbal communication skills.

Responsibilities

• Answer telephone calls to ascertain the nature of the citizen's request.
• Obtain information to process service requests or resolve problems.
• Dispatch Field Operations Officers by priority level using specialized software.
• Provide information to citizens and explain policies and procedures.
• Prepare and maintain records using computer equipment.
• Operate multiple communications and office devices as needed.

Skills

Customer service

Office procedures

Record keeping

Education

High school diploma

Tools

Dispatch software

Radio systems

Job description

The City of Lubbock seeks a dispatcher to answer calls, gather details, and route Field Operations Officers by priority. You will provide information, explain city policies, and maintain records using a computer system and radios. This role supports city agencies and residents with service requests.

Qualified applicants typically hold a high school diploma with clerical or customer service experience, and must be flexible for a rotating schedule in a dynamic city department.