Field Operations Customer Support Specialist

City-of-Lubbock,-T; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Lubbock seeks a responsive dispatcher to intake citizen requests and coordinate Field Operations Officers. You will use specialized software to route by priority, maintain records, and explain policies to the public.

Requirements include a high school diploma or equivalent with clerical or customer service experience, ability to lift up to 50 pounds, and willingness to work a rotating 40-hour schedule 8am-8pm. Physical exam required.

Qualifications

• Requires high school diploma or equivalent with clerical or customer service experience.
• Physical exam required.
• Ability to learn and follow policies and procedures.

Responsibilities

• Answers telephone calls to ascertain the nature of the citizen's request, problem, or service need.
• Obtain necessary information to process service request or resolve problem.
• Dispatches and routes Field Operations Officers by priority using specialized software.
• Provide information to citizens and explain policies and procedures.
• Prepare and maintain records using computer or other office equipment.
• Operate equipment including radios, computers, and monitors to monitor officer progression.
• Promote city programs and services.
• Perform related duties as required.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Specialized dispatch software

Two-way radios

Mobile computer terminal

Dual monitors

Job description

City of Lubbock seeks a responsive dispatcher to intake citizen requests and coordinate Field Operations Officers. You will use specialized software to route by priority, maintain records, and explain policies to the public.

Requirements include a high school diploma or equivalent with clerical or customer service experience, ability to lift up to 50 pounds, and willingness to work a rotating 40-hour schedule 8am-8pm. Physical exam required.