Public Safety Emergency Communications Dispatcher

City of Atlanta, GA; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Shift differential pay

Job summary

The City of Atlanta is seeking a Communications Officer to perform radio dispatch and telecommunication duties for the Atlanta Police Department. The role requires handling 911 calls, maintaining field unit status, and coordinating with various agencies to ensure public safety.

A GCIC certification and POST certification are preferred. Applicants must be able to work varied shifts, including evenings and nights, and must pass a dispatch performance test.

Qualifications

• Knowledge of dispatching and communication systems and local law enforcement practices.
• Knowledge of techniques and procedures used in operating emergency communications equipment.
• Knowledge of customer service standards and best practices.
• Knowledge of terminology, principles, and methods utilized within the department.
• Skill in listening and communicating exceptionally to effectively convey information verbally and in writing.

Responsibilities

• Performs multiple tasks simultaneously; remains calm under life/death situations.
• Answers multiple telephone lines and handles 911 calls within the Atlanta Police Department jurisdiction.
• Maintains field unit status to ensure safety of officers and firefighters.
• Communicates over law enforcement radio channels and coordinates with other agencies.
• Dispatches emergency calls for Atlanta Fire Rescue Department and supports units in both emergency and non‑emergency activities.

Skills

Listening and communicating

Operating computers

Empathetic listening

Speak clearly and concisely

Education

High school diploma or equivalent

Job description

The City of Atlanta is seeking a Communications Officer to perform radio dispatch and telecommunication duties for the Atlanta Police Department. The role requires handling 911 calls, maintaining field unit status, and coordinating with various agencies to ensure public safety.

A GCIC certification and POST certification are preferred. Applicants must be able to work varied shifts, including evenings and nights, and must pass a dispatch performance test.