Public Safety Dispatcher II

FailSafe Communications; Austin (TX); On-site; USD 34,000 - 41,000; Part time

Job summary

LCRA Public Safety Dispatch is seeking a part-time Public Safety Dispatcher to provide floating coverage for time off and weekend shifts. You will answer radio traffic, handle non-emergency and emergency calls, and coordinate with law enforcement and security officers on 12-hour shifts.

Responsibilities include monitoring security cameras, dispatching personnel, and sending critical incident notifications to staff.

Qualifications

• Experience in law enforcement dispatching and security systems operation.
• Licenses/certifications in TCOLE/TLETS/TCIC/NCIC required or in progress.
• CJIS training and background checks as per Texas standards.

Responsibilities

• Dispatch Law Enforcement personnel.
• Answer radio traffic, and non-emergency and emergency phone lines.
• Monitor various security cameras and alarm systems.
• Send notifications to LCRA employees about critical incidents.

Skills

Experience in law enforcement dispatch

Driver's license

Education

TCOLE telecommunicator license

TLETS certification

TCIC/NCIC Full Access Operator certification

Job description

Do you have a call to serve others and want to work for an organization with a mission to help? LCRA is looking for a Public Safety Dispatcher to join our team. As part of LCRA's Public Safety Dispatch team, we are focused on securing critical infrastructure and enforcing laws on the waterways and lands of the LCRA. Your work will focus on three primary functions – dispatching internal resources (law enforcement and security officers), security monitoring (cameras and alarms), and sending notifications to staff about critical incidents. We do not take domestic calls, 911, or EMD. While still very busy, we are quite different from a typical 911 center. We don’t schedule by tenure. Everyone rotates shifts and holiday work preferences fairly. We operate on 12 hour shifts. This position is part time and will primarily consist of providing floating coverage for time off and working 2 weekend shifts approximately every other weekend. We’re looking for someone who strives for excellence and demonstrates our core values of safety, respect, service, initiative, and integrity in everything they do. If you’re looking to join a phenomenal company with purpose-driven work, then this is the role for you!

How you'll contribute:

• Dispatch Law Enforcement personnel.
• Answer radio traffic, and non-emergency and emergency phone lines.
• Monitor various security cameras and alarm systems.
• Send notifications to LCRA employees about critical incidents.

How you'll stand out:

• Experience in law enforcement dispatching.
• TCOLE telecommunicator license.

Competitive pay range: $24.84 - $30.36 per hour.
This pay range represents a general target and is not reflective of the full pay range. Offers to selected candidates are contingent upon various factors such as skills, experience and education.

• Ability to obtain and maintain the Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator license
• Ability to obtain and maintain Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) certification
• Ability to obtain and maintain Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) Full Access Operator certification
• Two or more years of experience in the operation of currently relevant security systems and public safety dispatch/communications or other relevant experience
• One or more years LCRA Public Safety experience
• Current certification in Basic First Aid, CPR, and AED
• Driver's license
• Commercial Driver's License (CDL) required only for operation of Mobile Command Post only
• Must pass the CJIS fingerprint-based background investigation according to the State of Texas standards
• Must remain current with all CJIS training requirements