Public Safety Dispatcher II

LCRA; Austin (TX); On-site; USD 30,000 - 41,000; Part time

Job summary

LCRA in Austin is seeking a Public Safety Dispatcher. This part-time role provides floating coverage with 12-hour shifts and two weekend shifts roughly every other weekend, supporting time off coverage.

You will dispatch Law Enforcement personnel, answer radio, non-emergency and emergency lines, monitor cameras and alarms, and send notifications to staff about critical incidents.

Qualifications

• Two or more years of experience in operating security systems and public safety dispatch/communications or related experience.
• One or more years of LCRA Public Safety experience.
• Current certification in Basic First Aid, CPR, and AED.
• Driver's license required; CDL only for Mobile Command Post operation.
• CJIS background check per Texas standards and ongoing CJIS training.

Responsibilities

• Dispatch Law Enforcement personnel.
• Answer radio traffic and non-emergency and emergency phone lines.
• Monitor security cameras and alarm systems.
• Send notifications to LCRA staff about critical incidents.

Skills

Public safety dispatch

CJIS training requirements

First Aid/CPR/AED

Driver's license

Education

TCOLE Basic Telecommunicator license

TLETS certification

TCIC/NCIC Full Access Operator certification

Job description

Here’s The Role

Do you have a call to serve others and want to work for an organization with a mission to help? LCRA is looking for a Public Safety Dispatcher to join our team. As part of LCRA's Public Safety Dispatch team, we are focused on securing critical infrastructure and enforcing laws on the waterways and lands of the LCRA. Your work will focus on three primary functions – dispatching internal resources (law enforcement and security officers), security monitoring (cameras and alarms), and sending notifications to staff about critical incidents. We do not take domestic calls, 911, or EMD. While still very busy, we are quite different from a typical 911 center. We don’t schedule by tenure. Everyone rotates shifts and holiday work preferences fairly. We operate on 12 hour shifts. This position is part time and will primarily consist of providing floating coverage for time off and working 2 weekend shifts approximately every other weekend. We’re looking for someone who strives for excellence and demonstrates our core values of safety, respect, service, initiative, and integrity in everything they do. If you’re looking to join a phenomenal company with purpose-driven work, then this is the role for you!

How You’ll Contribute

• Dispatch Law Enforcement personnel.
• Answer radio traffic, and non-emergency and emergency phone lines.
• Monitor various security cameras and alarm systems.
• Send notifications to LCRA employees about critical incidents.

How You’re Qualified

• Specific to Project employment:
• Ability to obtain and maintain the Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator license
• Ability to obtain and maintain Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) certification
• Ability to obtain and maintain Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) Full Access Operator certification

• Specific to Regular employment:
• Ability to maintain Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator license
• Ability to maintain Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) certification
• Ability to maintain Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) Full Access Operator certification

• For Both:
• Two or more years of experience in the operation of currently relevant security systems and public safety dispatch/communications or other relevant experience
• One or more years LCRA Public Safety experience
• Current certification in Basic First Aid, CPR, and AED
• Driver's license
• Commercial Driver's License (CDL) required only for operation of Mobile Command Post only
• Must pass the CJIS fingerprint-based background investigation according to the State of Texas standards
• Must remain current with all CJIS training requirements

How You’ll Stand Out

• Experience in law enforcement dispatching.
• TCOLE telecommunicator license.

How We’ll Support You

Benefits that don't just check boxes, they make life better. From healthcare to wellness to time off, we've got you covered, so you can focus on what matters. Discover More

Equal Opportunity Employer

• LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.
• LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources [phone] or email [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.