Public Safety Dispatcher I — Rapid Emergency Response

City of Borger, Texas; Borger (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The City of Borger invites applications for the Public Safety Telecommunicator I, an entry‑level role supporting emergency calls, dispatching police, fire, and medical resources, and ensuring community safety.

You will work in a fast‑paced, high‑stress environment, monitor radio communications, enter data into CAD systems, coordinate with multiple agencies, assist distressed callers, and follow confidential procedures while upholding Boomtown PRIDE values.

Qualifications

• High school diploma or equivalent required.
• Emergency communications, criminal justice, or related field training preferred.
• Previous experience in customer service, call center, or dispatching desirable.
• Strong communication skills, verbal and written, under pressure.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in data entry and basic computer applications.

Responsibilities

• Emergency Call-Taking: Answer calls, gather information and assess severity.
• Dispatching: Send police, fire, or medical resources per protocols.
• Radio Communication: Monitor and relay information between units.
• Data Entry and Recordkeeping: Input call data into CAD accurately.
• Resource Coordination: Work with other dispatchers and agencies.
• Customer Service: Assist callers with calm, supportive guidance.
• Adherence to Protocols: Follow confidentiality and security guidelines.
• Continuous Training: Participate in ongoing training.
• Shift Work: Work nights, weekends, and holidays to ensure 24/7 coverage.

Skills

Strong communication

Multitasking

Data entry

Calm under pressure

Radio communication

Education

High school diploma or equivalent

Emergency communications training (preferred)

Tools

CAD systems

Basic computer applications

Job description

The City of Borger invites applications for the Public Safety Telecommunicator I, an entry‑level role supporting emergency calls, dispatching police, fire, and medical resources, and ensuring community safety.

You will work in a fast‑paced, high‑stress environment, monitor radio communications, enter data into CAD systems, coordinate with multiple agencies, assist distressed callers, and follow confidential procedures while upholding Boomtown PRIDE values.