Public Safety Dispatcher (Full-time)

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Milwaukee Area Technical College (MATC) is seeking a Public Safety Dispatcher to support its campus emergency communications and dispatch operations. The role involves handling emergency and non-emergency calls, dispatching police, fire, and medical personnel, and maintaining accurate event records.

The ideal candidate has 2+ years in public safety dispatch and computer literacy, with preferred POST certification by end of probation. Hours are 3pm–11pm, 40 hours per week, on-site at MATC.

Qualifications

• High school diploma or GED required.
• Two years of experience in public safety dispatch.
• Preferred: 40-hour POST Public Safety dispatch certification.

Responsibilities

• Answer emergency and non-emergency calls and dispatch resources.
• Monitor radio traffic and coordinate mutual responses with agencies.
• Maintain records in dispatch and records management systems; assist with clerical duties.

Skills

Public safety dispatch

Emergency communications

Computer literacy

MS Office

Education

High School Diploma or GED

POST certification

Tools

Dispatch software

MS Office

Records system

Job description

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Characteristic Duties and Responsibilities

Under supervision of the Manager, Public Safety, answers emergency and non-emergency calls; dispatches resources in compliance with public safety and fire procedures; operates dispatch equipment and maintains records. Supervision received is general in nature where standard practices enables employee to perform independently referring unusual situations to the supervisor for decision or advice.

• Answers emergency and non-emergency calls; evaluates emergency; enters information; determines appropriate response level, priority and type of resources required; dispatches police, fire, and medical personnel and equipment; updates and monitors event information.
• Monitors radio traffic and requests for services, relays information and/or instructions to personnel, works with other agencies and coordinates mutual response radio traffic.
• Maintains records of calls for service using the computer aided dispatch system; maintains and accesses building and premises history files for emergency and other necessary contacts.
• Processes and enters instances into the records management system and performs related clerical duties.
• Operates in-house and radio paging systems; monitors closed-circuit security cameras, security and fire alarm systems and all other lifesaving systems.
• Assists students, staff and visitors and coordinates responses to after hour emergency calls for public safety services.
• Presents campus dispatch trainings and procedures of services to new officers.
• May be required to provide court testimony in writing, in person or in video.
• Performs other related duties as required for the efficient operations of the division.

Qualifications

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Education: High School Diploma or G.E.D.

Preferred Education: College course work related to dispatching.

Required Experience: Two (2) years of experience in public safety and/or police or fire dispatching in a protection services or 911 center and two (2) years of experience involving public contact while performing multiple tasks and using computers.

Preferred Experience: More than two (2) years of relevant experience.

Specialty Skills:

• Knowledge of Community resources.

• Knowledge of cities (Mequon, West Allis, Oak Creek) and campus surrounding geography.

• Ability to complete the 40 hour POST Public Safety dispatch Certification course completed by end of probationary period.

• Subject to a criminal background and driving record check; a physical exam and an assessment of professional skills and a review of past employment.

Knowledge, Skills, and Abilities:

• Knowledge of modern office practices and procedures, computers, and software applications.

• Must have the ability to interpret and apply techniques, procedures and methods used in the operation of communications equipment.

• Ability to interpret and apply codes, policies and procedures.

• Ability to read and interpret street maps; communicate emergency situations; transcribe information obtained over the telephone or radio into computer dispatch system; react quickly and accurately in emergency situations; listen and talk while at the same time performing various additional tasks.

• Perform duties effectively under pressure; make decisions and use independent judgments; monitor a variety of emergency situations at the same time.

• Ability to write basic letters, memos, and reports; perform routine clerical duties using the computer and software applications.

• Ability to communicate effectively through both oral and written means.

• Ability to work any shift in a 24-hour period, holidays, weekends, scheduled and emergency overtime; be available for call back as required.

• Ability to perform basic math computations.

• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.

• Ability to convey an image of professionalism and dedication in work related activities.

• Ability to work with culturally diverse student and employee populations.

• Proficiency in the use of computers and software specific to position, including Microsoft Office Suite spreadsheets and the Internet.

Supplemental Information

Hours: This is a full-time, in-person position (40 hours per week), Monday through Friday. Standard work hours are 3pm - 11pm. Actual hours worked may vary based on departmental needs.

Salary Salary is listed to the midpoint of the salary range and are determined by years of experience credit and internal salary equity.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail]. Women, veterans, and minorities are encouraged to apply.