Police Dispatcher

The Chronicle Of Higher Education, Inc.; Town of Bangor (WI); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Paid vacation

Flexible health insurance

Paid holidays

Paid sick days

Retirement benefits

Job summary

The University of Wisconsin is seeking a Police Dispatcher I to join the University Police Department. This regular, full‑time role supports campus safety by handling two‑way radios, phones, and computer systems, coordinating internal and external communications, and maintaining accurate police records.

The dispatcher must stay calm under pressure, prioritize tasks, and adhere to university policies. The schedule includes nights, weekends, and holidays with overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Must become certified and maintain certification with the WIDOJ Time system.
• Proficient in Microsoft Office and email tools (Outlook).
• Strong communication, multitasking, and confidentiality practices.

Responsibilities

• Documents incidents accurately and follows applicable policies.
• Troubleshoots, triages, and escalates issues per policies.
• Schedules logistics and resources for emergency responses.
• Communicates instructions clearly in high-stress situations.
• Operates radios, consoles, and equipment to process requests.

Skills

MS Office

Outlook

Multitasking

Communication

Attention to detail

Discretion

Telephone etiquette

Typing

Public safety communications

Education

High school diploma

Tools

WIDOJ Time system

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title

Police Dispatcher

Job Category

University Staff

Employment Type

Regular

Job Profile

Police Dispatcher I

Department

University Police Department

Job Description

The Division of Administration and Finance is committed to providing quality campus services to faculty, staff, students, and external constituencies in support of the university’s mission of teaching, research, and public service. The division includes Facilities Planning & Management, Business Services, Budget, Human Resources, Information Technology Services, and Police & Parking Services.

Under general supervision of the Law Enforcement Dispatch Supervisor, this position works in a critical office on campus that serves as a hub of all alarms and notification systems crucial to the safety of the campus community. The dispatcher works independently to provide communications via two‑way radios, telephones, and computer systems for the university police, dispatch, and telephone operations. The role coordinates internal and external communications for two departments and for the campus, works alone, and is subject to occasional supervisory checks.

The dispatcher must prioritize, multitask, and remain calm during stressful incidents. The position requires an excellent understanding of department and university policies and procedures and is accountable for accurate police reports, dispatch logs, and police records, which are highly confidential. The dispatcher also maintains, creates, and disseminates legally required crime and activity statistics and records department grants.

Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

The standard schedule for this position is Sunday and Monday from 10:00 p.m. to 8:00 a.m., and Friday and Saturday from 5:00 p.m. to 3:00 a.m. The position is a relief role, providing coverage for time‑off requests and supporting operational needs as they arise. As such, the schedule may vary based on departmental demands and can include first shift, third shift, weekends, and holidays throughout the year.

Key Job Responsibilities

• Documents incidents accurately and adheres to all applicable policies, rules, and regulations.
• Troubleshoots, triages, and escalates issues to established policies and procedures.
• Schedules logistics and secures resources for response to emergency incidents for the institution.
• Communicates effectively and provides accurate and detailed instructions to all types of audiences in high‑stress emergency situations.
• Operates police radios, phone consoles, and various equipment and technologies to receive and process requests and information from institutional affiliates, law enforcement, and other public‑safety agencies.

Required Qualifications

• Minimum of high school diploma or equivalent.
• Required to become certified and maintain certification with the WIDOJ Time system.
• Knowledge and experience in the use of computer software, including Microsoft Office Suite (Word, Excel).
• Knowledge and experience in the use of e‑mail (Outlook, Gmail).
• Knowledge of proper telephone etiquette.
• Effective oral and written communication skills.
• Ability to multi‑task when necessary.
• Attention to detail and ability to meet deadlines despite frequent interruptions.
• Ability to coordinate projects, work independently, and set priorities to meet demands.
• Knowledge of office practices and procedures.
• Skilled in the operation of multi‑line telephones.
• Ability to use discretion and good judgment regarding confidential information.
• Ability to work effectively with people across multiple levels of the organization.
• Ability to perform repetitive motions associated with typing or word processing.
• Willingness to maintain and enhance professional competencies through professional development workshops, seminars, and training sessions related to current position responsibilities.

Preferred Qualifications

• Knowledge of policies and procedures of a public‑safety unit.
• Advanced computer skills and knowledge.
• Prior dispatch experience.
• Experience with two‑way radio use and etiquette.
• TIME Certified.

Compensation

$18.65 per hour

Benefits

• Paid vacation for 12‑month positions.
• Excellent flexible health insurance with low co‑pays and good coverage.
• Paid holidays and paid sick days.
• After 5 years of employment, you become vested in the retirement system.
• Benefits are highly competitive with local industry and some of the strongest in state and nation.

Equal Opportunity Employer

UW is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.