Public Safety Dispatcher for AI Training & Simulation

OpenTrain AI, Inc.; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

OpenTrain AI, Inc. is recruiting a Public Safety Communications Dispatcher to analyze simulated incidents, triage requests, and route them to the appropriate resources across radio, phone, and digital chat channels.

This role emphasizes calm, accurate decision-making and protocol-driven responses for AI training datasets. You will document decision processes and contribute to workflow optimization while supporting multi-channel coordination in a fast-paced environment.

Qualifications

• Experience as a dispatcher or coordinator in public safety environments (e.g., 911, police, ambulance, emergency, or fire services).
• Ability to prioritize and manage multiple requests under pressure.
• Exceptional verbal and written communication skills in fast-paced settings.

Responsibilities

• Analyze and triage incoming simulated incident or service requests, determining priority levels based on established criteria.
• Route requests to appropriate resources or agencies using clear communication via simulated radio, phone, or digital chat channels.
• Maintain composure and accuracy while handling multiple simultaneous communication channels.
• Apply standardized protocols and checklists to ensure consistent, protocol-driven responses.
• Document scenarios and decision-making processes to provide input for AI training datasets.
• Offer insights into workflow optimization, escalation procedures, and multi-channel coordination.
• Participate in periodic feedback reviews to enhance training data quality.

Skills

Public safety dispatch

Prioritization under pressure

Verbal and written communication

Multi-channel coordination

Job description

OpenTrain AI, Inc. is recruiting a Public Safety Communications Dispatcher to analyze simulated incidents, triage requests, and route them to the appropriate resources across radio, phone, and digital chat channels.

This role emphasizes calm, accurate decision-making and protocol-driven responses for AI training datasets. You will document decision processes and contribute to workflow optimization while supporting multi-channel coordination in a fast-paced environment.