Public Safety Communications Dispatcher

OpenTrain AI, Inc.; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

OpenTrain AI, Inc. is recruiting a Public Safety Communications Dispatcher to analyze simulated incidents, triage requests, and route them to the appropriate resources across radio, phone, and digital chat channels.

This role emphasizes calm, accurate decision-making and protocol-driven responses for AI training datasets. You will document decision processes and contribute to workflow optimization while supporting multi-channel coordination in a fast-paced environment.

Qualifications

• Experience as a dispatcher or coordinator in public safety environments (e.g., 911, police, ambulance, emergency, or fire services).
• Ability to prioritize and manage multiple requests under pressure.
• Exceptional verbal and written communication skills in fast-paced settings.

Responsibilities

• Analyze and triage incoming simulated incident or service requests, determining priority levels based on established criteria.
• Route requests to appropriate resources or agencies using clear communication via simulated radio, phone, or digital chat channels.
• Maintain composure and accuracy while handling multiple simultaneous communication channels.
• Apply standardized protocols and checklists to ensure consistent, protocol-driven responses.
• Document scenarios and decision-making processes to provide input for AI training datasets.
• Offer insights into workflow optimization, escalation procedures, and multi-channel coordination.
• Participate in periodic feedback reviews to enhance training data quality.

Skills

Public safety dispatch

Prioritization under pressure

Verbal and written communication

Multi-channel coordination

Job description

About OpenTrain

OpenTrain is the centralized, open platform where AI training and data-labeling freelancers find work, consolidate opportunities across platforms, and build a unified AI training portfolio they control. We make specialized AI training work easier to track, apply for, and grow into a durable freelance career.

About this role

OpenTrain is recruiting for a Public Safety Communications Dispatcher role contributing to a high-impact customer project that involves simulating real-time request coordination and routing. Your domain expertise in public safety dispatch will be used to train next-generation AI systems, shaping how models learn, reason, and perform. No prior experience in AI is required, your practical experience is what matters.

What you will do

• Analyze and triage incoming simulated incident or service requests, determining priority levels based on established criteria.
• Route requests to appropriate resources or agencies using clear communication via simulated radio, phone, or digital chat channels.
• Maintain composure and accuracy while handling multiple simultaneous communication channels.
• Apply standardized protocols and checklists to ensure consistent, protocol-driven responses.
• Document scenarios and decision-making processes to provide input for AI training datasets.
• Offer insights into workflow optimization, escalation procedures, and multi-channel coordination.
• Participate in periodic feedback reviews to enhance training data quality.

Required skills

• Demonstrated expertise as a dispatcher or coordinator in public safety environments (e.g., 911, police, ambulance, emergency, or fire services).
• Ability to prioritize and manage multiple requests under pressure.
• Exceptional verbal and written communication skills in fast-paced settings.
• Experience with radio, phone, and digital chat communication platforms.
• Strong grasp of standardized operating procedures, checklists, and escalation protocols.
• Ability to remain calm, focused, and detail-oriented in dynamic scenarios.
• Familiarity with documenting incident details, actions taken, and rationale for decisions.