Public Safety Dispatcher: Critical Communications

Viejas Casino & Resort; California; On-site; USD 42,000 - 62,000; Full time

Job summary

Viejas Casino & Resort in California seeks a Security Dispatcher to act as the liaison between Security, guests, Team Members, and public safety agencies. You will receive, dispatch, and log security requests while monitoring radios, alarms, and CCTV to detect incidents and protect Tribal assets.

Responsibilities include screening calls for police/fire/medical emergencies, coordinating responses, and assisting guests with inquiries.

Qualifications

• High school diploma or GED is required.
• Ability to communicate clearly in English, including report writing.
• Experience with telephone switchboards or communications equipment preferred.
• Must be 21+ and possess a valid driver's license.

Responsibilities

• Screens incoming calls for Police, Fire, and Medical emergencies and directs to proper officers/units.
• Receives and dispatches service requests from outside agencies, tribal departments, vendors, and contractors.
• Receives medical calls and assesses nature and severity of emergencies.
• Coordinates and dispatches medical resources and relays patient information to responders.
• Monitors emergency radios and CAD system, prioritizes calls, and logs incidents.
• Assists guests at the front counter with inquiries and lost items.
• Maintains logs, adheres to confidentiality, and ensures a safe, hazard-free environment.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Decision making under pressure

Bilingual preferred

Education

High school diploma or GED

Tools

Telephone switchboard

Communications equipment

Job description

Viejas Casino & Resort in California seeks a Security Dispatcher to act as the liaison between Security, guests, Team Members, and public safety agencies. You will receive, dispatch, and log security requests while monitoring radios, alarms, and CCTV to detect incidents and protect Tribal assets.

Responsibilities include screening calls for police/fire/medical emergencies, coordinating responses, and assisting guests with inquiries.