Public Safety Dispatcher: 24/7 Critical Communications

Hugh Chatham Health; Park Ridge (IL); On-site; USD 62,609,000 - 93,985,000; Full time

Job summary

Advocate Health in Park Ridge, IL seeks a Public Safety Telecommunicator for the Lutheran General hospital command center. The role involves monitoring security systems, dispatching Public Safety staff, and handling emergency and non-emergency calls. Requires APCO certification within 12 months, GED or HS equivalency, and 1 year of alarm response experience.

The position is full-time, 1st shift (6:00am–2:30pm) with alternating weekends/holidays and onsite work in a secured SOC environment.

Qualifications

• Strong computer skills and ability to type 35-40 wpm.
• Clear spoken and written English; professional communication.
• Attention to detail and ability to multitask in a fast-paced SOC environment.

Responsibilities

• Monitor security systems and dispatch personnel using radio and CAD systems.
• Respond to security, fire and safety incidents; assess priority and coordinate response.
• Maintain logs and keep up-to-date information for incident life cycle and stakeholders.
• Ensure confidentiality and adhere to policies during all duties.

Skills

Strong computer skills

Typing 35-40 wpm

English fluency

Communication skills

Attention to detail

Education

GED or HS Equivalency Diploma

Job description

Advocate Health in Park Ridge, IL seeks a Public Safety Telecommunicator for the Lutheran General hospital command center. The role involves monitoring security systems, dispatching Public Safety staff, and handling emergency and non-emergency calls. Requires APCO certification within 12 months, GED or HS equivalency, and 1 year of alarm response experience.

The position is full-time, 1st shift (6:00am–2:30pm) with alternating weekends/holidays and onsite work in a secured SOC environment.