Public Safety Dispatcher

UPMC; Erie (Erie County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Seven paid holidays per year

Tuition reimbursement up to $6,000 per

Paid parental leave and adoption help

Comprehensive benefits package

Job summary

UPMC Hamot Hospital is seeking a Public Safety Dispatcher to manage monitoring and communications for the Public Safety and Facilities/Maintenance teams. The role handles work orders, alarm systems, access control, and dispatches staff for routine and emergency situations.

You will maintain logs, coordinate with outside service providers, and ensure patient safety through vigilant monitoring of CCTV and building systems. Strong communication and multi-tasking are essential.

Qualifications

• Associate's Degree in related area.
• High school diploma or equivalent with 2 years of Public Safety, Security, EMS, Maintenance, Utility Services, OR High school diploma and 3 years with UPMC.
• Completion of Public Safety Dispatcher internship through CNX M.O.V.E.S. Program.
• Two years in a role using two-way radio, multi-line telephone, or CAD systems.
• Microsoft Office experience preferred.

Responsibilities

• Provide clerical duties for Operations Center activities, including purchasing, typing, filing, and answering phones.
• Schedule outside service work (elevators, utilities, etc.) and issue outage announcements.
• Monitor and administer access control; manage employee data and cards.
• Monitor building alarms and safety systems and dispatch staff as needed.
• Monitor CCTV locations and respond to incidents with Facilities/HSS personnel.
• Receive service requests and dispatch appropriate personnel.
• Maintain logs of calls and operations center activities.
• Operate work order system (ON DEMAND and preventive maintenance).
• Distribute maintenance and construction announcements to departments and contractors.

Skills

Two-way radio experience

CAD systems

Multi-line telephone

Microsoft Office

Customer service

Education

Associate's Degree in related area

High school diploma or equivalent with 2 years of public safety/EMS/maintenance experience

CNX M.O.V.E.S. internship completion

3 years with UPMC or related role

Tools

Microsoft Office

CAD systems

Job description

UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Hamot Hospital. This position will be scheduled based upon hospital needs.

Why Choose UPMC?

• Paid Time Off, plus seven paid holidays each year
• Tuition reimbursement of up to $6,000 per academic year, available to employees and their dependents
• Paid parental leave and adoption assistance
• Care for your total well-being with UPMC’s robust benefits package – physically, financially, and emotionally

Purpose:

Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.

Responsibilities:

• Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
• Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.
• Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
• Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
• Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
• Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
• Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
• Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
• Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.
• Associate's Degree in related area, OR
• High school diploma or equivalent and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services, OR
• High School Diploma or equivalent and currently employed by UPMC with 3 years of OR
• High school diploma or equivalent and successful completion of the Public Safety Dispatcher internship through the CNX M.O.V.E.S. Program, OR
• Two years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems
• Microsoft Office experience preferred.
• Problem solving skills necessary to balance multiple duties and effectively assign priorities.
• Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.)
• Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.
• Ability to effectively interpret and communicate via telephone and radio calls.
• Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency.
• Capability of dealing with the inherent stress of the environment.
• Ability to function as a resource for Hospital staff and provide excellent customer service.
• Computer skills in both DOS and WINDOWS environments.

Licensure, Certifications, and Clearances:

• APCO Public Safety Telecommunicator Certification required within 6 months of hire
• FEMA (Federal Emergency Management Agency) Certification IS-100: Introduction to the Incident Command System within 1 year of hire
• FEMA (Federal Emergency Management Agency) Certification IS-200: Basic Incident Command System for Initial Response within 1 year of hire
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran