Public Safety Dispatch Supervisor (Promotional)

City of Napa; Napa (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Napa is seeking a Public Safety Dispatch Supervisor to lead and support our dedicated dispatch team within the Communications Dispatch Center. You will oversee operations, prioritize requests, and ensure rapid, accurate deployment of emergency resources across multiple agencies in the Napa region.

You will mentor dispatch personnel, cultivate a high-performing team, and shape daily operations and long-term success.

Qualifications

• Ability to adapt to changing responsibilities and environments.
• Maintains stable performance under pressure and stress.
• Provides feedback and mentorship to improve team performance.
• Active participation in team success and communication with peers.
• Shows commitment to organizational goals and readiness to contribute.
• Leads, motivates, and guides teams to achieve objectives.
• Careful verification of processes and tasks with high accuracy.
• Makes informed decisions using data and situational awareness.
• Plans, prioritizes, and coordinates multiple tasks effectively.

Responsibilities

• Lead and support the Public Safety Dispatch team in high-pressure 911 response environments.
• Ensure rapid and accurate dispatch of resources to emergencies.
• Mentor dispatch personnel to maintain a high-performing, professional unit.
• Collaborate with partner agencies and internal departments to coordinate response.
• Maintain rigorous attention to detail in all communications and records.

Skills

Adaptability

Stress Tolerance

Coaching & Developing Others

Team Collaboration

Engagement Readiness

Leading Teams

Attention to Detail

Decision Making

Planning & Organizing

Job description

Driving Principles:

• Safety of the Community
• Support the Future
• Service Over Self

Are you ready to lead in moments that matter most? Do you thrive in fast-paced environments where every decision can make a difference? Are you passionate about supporting both your team and your community?

The City of Napa Police Department is dedicated to delivering exceptional service to our diverse local community. A career with us offers meaningful rewards, including competitive salaries, excellent benefits, and the opportunity to make a lasting, positive impact. Every day brings new challenges, variety, and the deep satisfaction of public service.

Our Communications Dispatch Center serves as the primary Public Safety Answering Point (PSAP) for all 911 emergency calls, supporting multiple agencies including the Napa Police Department, American Canyon Police Department, Napa County Sheriff’s Department, Napa Fire Department, American Canyon Fire Department, and AMR Ambulance Services. We also coordinate and transfer calls to partner agencies such as Cal Fire, St. Helena Police Department, and Calistoga Police Department making our center a vital hub for emergency response across the region.

We are currently seeking a Public Safety Dispatcher Supervisor to lead and support our dedicated team. Dispatchers are the critical link between our community and emergency responders- calmly assessing situations, prioritizing needs, and ensuring the right resources are deployed quickly and effectively.

In this leadership role, you will guide and mentor dispatch personnel, foster a high-performing team environment, and use your expertise to shape both daily operations and long-term success. Much of this essential work happens behind the scenes but its impact is felt across the entire community.

Ideal candidates for the position of Public Safety Dispatch Supervisor will have shown success in demonstrating the following competencies:

• Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
• Stress Tolerance- Maintains stable performance under pressure or opposition and balances stress in a manner that is acceptable to others and to the organization.
• Coaching and Developing Others - Providing feedback, instruction, and development mentorship to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• Contributing to Team Success- Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling dedication
• Engagement Readiness- Demonstrates a willingness to commit to work and to invest time, talent, and best effort in accomplishing organizational goals.
• Leading Teams- Using appropriate methods and interpersonal styles to develop, motivate, and guide the team to attain successful outcomes and business objectives.
• Attention to Detail- Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
• Decision-making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
• Planning and Organizing - Plans and coordinates work; balances several tasks at once.

Mission Statement for the City of Napa

Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.

Core Values for the City of Napa

• Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride.
• Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
• Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
• Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.

Note: City of Napa Employees Should Use a Personal Email Address During the Application Process

Selection Process

The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

Candidates who have participated in a testing process for a recruitment are not eligible to re-take the same test within six (6) months.

What happens next?

1. We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable.
2. Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job-related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage-based scoring methodology.
3. Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification.
4. When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department.

Language Equity

• If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These request will be assessed on a case by case basis.
• Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso.

Reasonable Accommodations

The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.

The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.