Public Safety Dispatch Supervisor (Promotional)

City-of-Napa,-C; Napa (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

The City of Napa Police Department seeks a Public Safety Dispatcher Supervisor to lead a dedicated team of dispatchers who coordinate 911 responses and support multiple agencies. The role focuses on calm decision-making, resource deployment, and daily operations management to ensure timely public safety outcomes.

You will mentor staff, foster a high-performing environment, and help shape long-term dispatch strategies while serving the community with professionalism and integrity.

Qualifications

• Permanent status in the classified service at the City of Napa.
• Overall satisfactory rating on most recent evaluation report.
• Be receiving a salary less than the salary of the position.

Responsibilities

• Lead and support a dedicated dispatch team coordinating 911 calls and agency responses.
• Guide dispatch personnel and shape daily operations and long-term success.
• Serve as the critical link between community and emergency responders, ensuring timely resource deployment.

Skills

Adaptability

Stress Tolerance

Coaching and Developing Others

Contributing to Team Success

Engagement Readiness

Leading Teams

Attention to Detail

Decision-making

Planning and Organizing

Job description

*** This promotional recruitment is only open to City of Napa full time classified employees. ***

Are you ready to lead in moments that matter most? Do you thrive in fast-paced environments where every decision can make a difference? Are you passionate about supporting both your team and your community?

The City of Napa Police Department is dedicated to delivering exceptional service to our diverse local community. A career with us offers meaningful rewards, including competitive salaries, excellent benefits, and the opportunity to make a lasting, positive impact. Every day brings new challenges, variety, and the deep satisfaction of public service.

The Communications Dispatch Center serves as the primary Public Safety Answering Point (PSAP) for all 911 emergency calls, supporting multiple agencies including the Napa Police Department, American Canyon Police Department, Napa County Sheriff’s Department, Napa Fire Department, American Canyon Fire Department, and AMR Ambulance Services. We also coordinate and transfer calls to partner agencies such as Cal Fire, St. Helena Police Department, and Calistoga Police Department making our center a vital hub for emergency response across the region.

We are currently seeking a Public Safety Dispatcher Supervisor to lead and support our dedicated team. Dispatchers are the critical link between our community and emergency responders—calmly assessing situations, prioritizing needs, and ensuring the right resources are deployed quickly and effectively.

In this leadership role, you will guide and mentor dispatch personnel, foster a high-performing team environment, and use your expertise to shape both daily operations and long-term success. Much of this essential work happens behind the scenes but its impact is felt across the entire community.

Driving Principles:

• Safety of the Community
• Support the Future
• Service Over Self

Ideal candidates for the position of Public Safety Dispatch Supervisor

• Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
• Stress Tolerance - Maintains stable performance under pressure or opposition and balances stress in a manner that is acceptable to others and to the organization.
• Coaching and Developing Others - Providing feedback, instruction, and development mentorship to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling dedication
• Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and best effort in accomplishing organizational goals.
• Leading Teams - Using appropriate methods and interpersonal styles to develop, motivate, and guide the team to attain successful outcomes and business objectives.
• Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
• Decision-making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
• Planning and Organizing - Plans and coordinates work; balances several tasks at once.

PROMOTIONAL SELECTION PROCESS ELIGIBILITY

In order to participate in a promotional examination an applicant must meet the following requirements at time of application:

1. Have permanent status in the classified service at the City of Napa.
2. Have received an overall satisfactory rating on most recent evaluation report.
3. Be receiving a salary less than the salary of the position for which the exam is given.
4. Possess the minimum qualifications of the class.

This recruitment and examination is being conducted to fill one (1) vacancy and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.

MISSION STATEMENT for the City of Napa

Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.

CORE VALUES for the City of Napa

• Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride.
• Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
• Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
• Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.

***NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS***

SELECTION PROCESS

The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

Candidates who have participated in a testing process for a recruitment are not eligible to re-take the same test within six (6) months.

What happens next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable.
• Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job-related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage-based scoring methodology.
• Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification.
• When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department.

Language Equity

• If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These request will be assessed on a case-by-case basis.
• Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso.

Reasonable Accommodations

The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.

The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.