Public Safety Dispatch Lead (Shift Supervisor)

St Mary's County Government; Leonardtown (MD); On-site; USD 66,000 - 108,000; Full time

Job summary

St. Mary’s County Government is seeking a Public Safety Dispatch Assistant Supervisor to support the Shift Supervisor with day-to-day dispatch operations and to step in as needed.

The role requires leadership, training, and proficient dispatching of Law Enforcement and Fire/EMS responses. Candidates must hold current state certifications, have 2 years of dispatch experience, and be able to perform under high stress conditions on rotating shifts including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Two years’ experience as a Public Safety Dispatch II or equivalent.
• Last two performance evaluations must be at least satisfactory.
• All mandatory certifications current for Law Enforcement and Fire/EMS.
• Must complete Supervisory Communications Training Course within one year of promotion.
• Must complete Communications Training Officer Course within one year of promotion.
• Must have completed law enforcement and Fire EMS dispatch certification training and be released from training within 6 months of promotion.
• All mandatory certifications are current for Law Enforcement and Fire/EMS within 6 months of promotion.

Responsibilities

• Must be proficient in performing Law Enforcement and/or Fire/EMS dispatch positions independently.
• Maintain certification in ETC, EPD, EFD, EMD, CTO, METERS, NCIC and CPR.
• Assumes responsibility for the operation of the center on shift in the absence of the Shift Supervisor.
• Demonstrates strong leadership and maintains a professional environment throughout the division.
• Assist the Shift Supervisor in defining team roles and responsibilities, ensuring progress towards set goals and acknowledges team accomplishments.
• Prioritize and perform multiple tasks simultaneously in fast paced, high stress emergency work environment.
• In an emergency or other necessity, must have a working knowledge with the transfer of dispatch operations to the back-up facility.
• Ability to train and document the performance of staff in a professional environment.
• Makes critical decisions in response to transmissions from responders.
• Operates all equipment in the communications room.
• Assists with identifying and reports any equipment failures to the proper agency.
• Communicate effectively with the Shift Supervisor on all operational issues on assigned shift.
• Ability to work independently.
• Performs other duties as assigned.

Skills

Dispatch leadership

Emergency response coordination

Multitasking under stress

Education

High school diploma or equivalent

Two years’ experience as a Public Safety Dispatch II or equivalent

Last two performance evaluations must be at least satisfactory

All mandatory certifications current for Law Enforcement and Fire/EMS

Tools

ETC Certification

EPD Certification

EFD Certification

EMD Certification

CTO

METERS

NCIC

CPR

Job description

St. Mary’s County Government is seeking a Public Safety Dispatch Assistant Supervisor to support the Shift Supervisor with day-to-day dispatch operations and to step in as needed.

The role requires leadership, training, and proficient dispatching of Law Enforcement and Fire/EMS responses. Candidates must hold current state certifications, have 2 years of dispatch experience, and be able to perform under high stress conditions on rotating shifts including weekends and holidays.