Emergency Dispatch Lead: Multi-Agency CAD Oversight

Maryland Department of Transportation; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Maryland Transportation Authority in Maryland is seeking an Emergency Dispatcher Lead to coordinate law enforcement, fire, and EMS communications. You will prioritize incidents, dispatch responders, and guide lower-level dispatchers while ensuring accurate documentation in CAD and access to CJIS/NCIC systems.

The role requires a high school diploma and 3 years in public safety dispatch; candidates may be assigned to the Baltimore Metro or BWI Airport locations.

Qualifications

• Graduation from a standard high school or possession of a high school equivalency certificate.
• Three years of experience in a police and/or fire dispatch center performing routine and emergency public safety dispatch work using multi-channel radio systems.

Responsibilities

• Monitor and coordinate emergency communications using a multi-channel radio system.
• Dispatch police, fire, and emergency services to incidents and coordinate responses from mutual aid agencies.
• Use the CAD system to ensure accurate receipt and dispatch of calls for service.
• Answer emergency and non-emergency calls for incidents such as accidents and medical emergencies.
• Retrieve and disseminate information from CJIS/NCIC/NLETS/DMV systems to officers on scene.
• Maintain and update records related to warrants, stolen vehicles, and criminal history requests.

Education

High school diploma or equivalent

Job description

Maryland Transportation Authority in Maryland is seeking an Emergency Dispatcher Lead to coordinate law enforcement, fire, and EMS communications. You will prioritize incidents, dispatch responders, and guide lower-level dispatchers while ensuring accurate documentation in CAD and access to CJIS/NCIC systems.

The role requires a high school diploma and 3 years in public safety dispatch; candidates may be assigned to the Baltimore Metro or BWI Airport locations.