Public Safety Desk Clerk — 4x10 Shifts, On-site Training

City of Portland; Portland (OR); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Language Pay Differential

Job summary

The City of Portland's Portland Police Bureau is hiring two Police Desk Clerks to provide essential administrative support, assist the public in person and by phone, and supply confidential information to sworn officers. The role requires maintaining composure and delivering excellent customer service, especially in tense situations.

You will work 10-hour shifts, be trained on LEDS/RegJIN, pursue LEDS certification within 3 months, and be eligible for Language Pay Differential.

Qualifications

• Experience deescalating situations and resolving conflicts.
• Ability to provide services to customers who may be distraught, upset, or in mental distress.
• Experience using multiple computer applications and databases to maintain files and research information.
• Experience providing customer service by communicating accurate, detailed information in writing, over the phone, and in-person.
• Ability to manage an unpredictable and ever-changing workload with competing priorities and frequent interruptions.
• Ability to learn rules, regulations, and/or procedures to properly inform the public and assist members of the bureau.

Responsibilities

• Provide exceptional customer service to internal and external stakeholders, handling sensitive and confidential interactions with integrity.
• Assist sworn PPB members by accessing confidential information and offering administrative support using RegJIN, LEDS, and other internal systems.
• Ensure that non-Bureau personnel are checked in and escorted by Bureau members to maintain building security.
• Manage multiple tasks while responding to frequent interruptions.
• Address inquiries and complaints in person and over the phone, while monitoring police radios and security cameras.
• Utilize various computer systems to research, retrieve, and report information as needed to support officers and the public.

Skills

Excellent Communicator

Organized

Punctual

Empathetic

Team player

Job description

The City of Portland's Portland Police Bureau is hiring two Police Desk Clerks to provide essential administrative support, assist the public in person and by phone, and supply confidential information to sworn officers. The role requires maintaining composure and delivering excellent customer service, especially in tense situations.

You will work 10-hour shifts, be trained on LEDS/RegJIN, pursue LEDS certification within 3 months, and be eligible for Language Pay Differential.