Police Clerk I

City of Bentonville; Bentonville (AR); On-site; USD 21,000 - 29,000; Full time

Job summary

City of Bentonville is seeking a Police Clerk I/II to provide general clerical and administrative support to the police department and the public. Responsibilities include greeting visitors, handling appointments, answering phones, processing documents, conducting basic reports, and assisting with fines collection.

Proficiency with office software and the city HTE system is expected. The role requires a high school diploma or GED, with Clerk II needing additional experience.

Qualifications

• Must have high school diploma or GED; Clerk II requires more experience.
• Proficiency in general office software and ability to handle public inquiries.

Responsibilities

• Greet the public and assist with appointments and access control.
• Order supplies and maintain inventory for the department.
• Answer non-emergency phone lines and respond to inquiries.
• Prepare and file letters, forms, and reports related to department operations.
• Research and prepare reports and deliver information to police personnel.
• Assist with collecting fines and processing payments.
• Coordinate with Administrative Captain for non-routine issues and Telecommunications for emergencies.
• Operate PCs and standard office equipment; utilize city HTE system.
• Perform other clerical duties as needed.

Skills

Reception duties

Public interaction

Documentation

Phone etiquette

Education

Police Clerk I: HS diploma or GED + 1 year experience/training

Police Clerk II: HS diploma or GED + 4 years experience + 2 years as Clerk I

Tools

HTE system

Word processing

Spreadsheets

Email

Presentations

Job description

Safety/Security Status: Security Sensitive

SUMMARY

Provides general clerical and administrative support to law enforcement operations and the public by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

• Performs receptionist duties for the police department by greeting the public, confirming appointments, and restricting access.
• Orders supplies and materials for the department and maintains accurate inventory of materials.
• Answers non-emergency telephones and gives specific and general information in response to public inquiries.
• Handles requests for service, complaints and other public contact work.
• Prepares, composes, types, distributes and files letters, forms, and reports general correspondence and other documents related to department operations.
• Researches and prepares reports, retrieves police files, and delivers information requested to authorized police department personnel.
• Assists public in paying fines. Collects and accounts for money for fines paid.
• Refers non-routine administrative situations to the Administrative Captain. Refers emergency calls to the Telecommunications section.
• Operates various electronic and manual office machines including personal computer, calculators, adding machines, photocopy machines, and faxing machines.
• Skilled in a variety of personal computer software packages including word processing, spreadsheets, e-mail, presentations, and the City’s HTE system.
• Performs other clerical duties as necessary.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE Police Clerk I High school diploma or general education degree (GED)and one (1) year related experience and/or training; or equivalent combination of education and experience.
• EDUCATION and/or EXPERIENCE Police Clerk II High school diploma or general education degree (GED), four (2) years’ experience and/or training, and a minimum of two (2) years employed as Police Clerk I; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately loud.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.