Police Records & Communication Specialist

City of Springfield, Oregon; Springfield (OR); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

On-site health clinic (free)

PERS retirement benefits

Full benefits

Job summary

City of Springfield, Oregon, is seeking a Records/Police Communications Specialist to handle non-emergency call taking, public inquiries, and records processing within a public safety environment.

The role requires a high school diploma or GED, two years of office experience with regular public contact, and the ability to pass a background check and drug screening. Preference is given to candidates with LEDS, NIBRS/UCR experience, and related public safety software familiarity.

Qualifications

• High school diploma or GED required.
• Two years of office experience with frequent public contact, multi-tasking clerical duties, and ability to stay calm under stress.
• No felony convictions.
• Able to pass a background investigation and pre-employment drug screen.
• Able to meet psychological requirements and refrain from tobacco while on duty.

Responsibilities

• Answer non-emergency calls and take inquiries in a public safety environment.
• Provide customer service and assistance to the public and public safety personnel.
• Perform records processing using manual and automated systems and ensure accurate data entry.

Skills

Typing 40 wpm

Education

High school diploma or GED

Job description

Job Number: 2026-37. Closes: Sunday, November 22, 2026, at 11:59pm. Job Hours: Shift Work. Represented: SPA. Grade: 213. Non-Exempt, Full Benefits including PERS. *Benefit enrolled employees and dependents have access to a free, on-site health and wellness clinic.

$28.14- $35.91/ hour

Pay depending on experience and based on State of Oregon defined bona fide factors in accordance with Oregon's Pay Equity Act, plus an additional 5% for a bachelor’s degree, 5% for intermediate Spanish ability or second language incentive, and other incentives available.

https://springfield-or.gov/city/police-department/

Overview

This position performs a variety of duties related to law enforcement non-emergency call taking; responding to public inquiries; specialized administrative duties in a public safety environment; provides customer service and assistance to the public and other public safety personnel; and records processing using manual and automated criminal justice systems and police records.

Minimum Requirements

• High school diploma or GED certificate from an accredited school
• Two years of experience in an office environment with frequent public contact, multi-tasking clerical functions, and occasional stress
• No felony convictions
• Ability to pass a background investigation
• Must pass a pre-employment drug screen
• Ability to meet psychological requirements for the position
• Refrain from tobacco products while on duty

Any equivalent combination of knowledge, skills, education, and experience may be considered qualifying. For the complete job description, please see: Class Specifications | Police Records/Communication Specialist | Class Spec Details

Though prior knowledge and experience in law enforcement call taking or records is not required to meet minimum requirements, the City will apply preference in the hiring process for candidates with:

• Oregon Law Enforcement Data Systems (LEDS) certification
• Experience with National Incident-Based Reporting System (NIBRS) or Uniform Crime Reporting (UCR)
• Experience with complex public safety software systems (law enforcement records management system or computer aided dispatch system)
• Oregon Department of Public Safety Standard and Training (DPSST) Telecommunicator certification

Shift Work

This position requires shift work. The Records Department runs shifts between the hours of 6:30am- 11:30pm, seven days a week. The successful incumbent will be assigned an 8 or 10 hour per day shift, somewhere between those hours. The work week generally consists of five consecutive days with two consecutive days off or four consecutive days with three consecutive days off. Overtime may be required.

Skills Testing

Candidates advancing in the process will be invited to testing on the evening of Wednesday, December 2,2026. Please reserve this date, as this is the only date that testing will be offered.

Those candidates invited to skills testing will be required to provide proof of 40 wpm, net typing speed. Personal identification and net typing speed proof will be required to be admitted to testing. DO NOT WAIT UNTIL THE LAST MINUTE TO ACQUIRE THIS!

Free typing tests are available between 8:30am- 12:00pm, 1:30pm- 4:00pm at Lane Workforce Network, 2510 Oakmont Way in Eugene (541/686-7601). Check in at reception and ask to take the typing to test to get verification for the City Springfield. Typing verification from an Employment Agency may also be used. Online testing scores will not be accepted unless they are administered by a reputable agency. Free online typing tests such as 'TypingTest.com' are NOT acceptable. The typing test must be dated within the last 6 months.

Oral Boards (Interviews)

Oral Boards will be held on Wednesday, December 16, 2026. Candidates will be notified directly. Please reserve this date.

Candidates considered for this position will be identified through a series of screening tools and tests including an Employment Application, Written Test, Comprehensive Background, and Oral Interviews. All testing and selection processes will be done in accordance with the Oregon Veteran’s Preference in Public Employment Law.

Please do not indicate ‘See Resume’ in the ‘Work Experience’ part of the application. The information you provide in the application ‘Work Experience’ and ‘Job Duties’ will be used to determine if you will proceed to the next phase in the selection process. Information related to education and experience must be verifiable on your application to be given credit.

NOTE: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

The City is an Equal Opportunity Employer.