Public Safety Communications Specialist - Burleson

Tc911; Burleson (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

$3000 hiring incentive for experienced dispatchers

$1000 hiring incentive for inexperienced applicants

Job summary

A public safety organization in Burleson, Texas, is seeking Public Safety Communications Specialists to manage 9-1-1 emergency calls and dispatch first responders. Candidates must possess a high school diploma, typing skills, and be available for various shifts. The role requires strong communication skills and entails completing training for telecommunication certifications. Experience in public safety dispatching is preferred, and bilingual skills are a plus. This position is vital in ensuring community safety with a hiring incentive available for qualified candidates.

Qualifications

• Must have normal hearing and vision correctable to 20/20.
• No felony convictions required.
• Prior public safety dispatching experience is preferred.
• Have normal hearing and vision correctable to 20/20.

Responsibilities

• Receive, assess, prioritize, and classify calls for 9-1-1 emergency and non-emergency requests.
• Dispatch requests to field responders effectively.
• Work any schedule, as positions must be staffed 24/7.

Skills

Typing speed of 35 wpm

Bilingual skills

Bilingual

Education

High school diploma or equivalent

No felony convictions

Tools

Texas Driver’s License

Basic Telecommunications Certification

Crisis Communications

TCIC/NCIC training

TDD/TTY training

Job description

3000 Hiring Incentive for experienced telecommunicators with at least one year relevant dispatch experience. Paid upon successful completion of required department field training.
$1000 Hiring Incentive for inexperienced applicants paid upon receiving State License and successful completion of required department field training.

PRIMARY DUTY:

Public Safety Communications Specialists receive, assess, prioritize, and classify calls for 9-1-1 emergency and non-emergency calls and dispatch requests to field responders. Public Safety Communications works under the Technical Services Bureau of the Burleson Police Department, and proudly serve alongside their fellow Police, Fire and EMS first responders. Applicants should review the hiring process and ensure that all requirements of this process are achievable. Applicants must also be available to work any schedule as these positions must be staffed 24 hours a day, 365 days a year and are often required to work outside of normal business hours.

EDUCATION AND EXPERIENCE:

Required:

• High school diploma or equivalent.
• Type 35 wpm.
• No felony convictions.
• Have normal hearing and vision correctable to 20/20.

Preferred:

• Prior Public Safety dispatching experience.
• Bilingual skills strongly desired.

Any combination of training and experience that would provide the required skills and abilities is qualifying.

CERTIFICATES AND LICENSES REQUIRED:

To qualify for a Basic Telecommunications proficiency certificate, an applicant must

meet all minimum requirements:

• Successful completion of on the job training.
• 40-hour Basic Telecommunications Certification course and a 24-hour Crisis Communication class within one year from hire date.
• Obtain 16-hour TCIC/NCIC certification within six months from hire date.
• Completion of TDD/TTY training.
• Valid Texas Drivers License with good driving record.
• Intermediate and Advanced Certification require additional training hours, years of experience and mandatory courses to qualify.