Public Safety Communications Officer (911 Dispatcher)

City-of-Schertz-; Schertz (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

City of Schertz is seeking a Public Safety Communications Officer (911 Dispatcher) in Schertz, TX. Role includes dispatching police, fire, and EMS, handling emergency and non-emergency calls, and maintaining essential records. Requires attention to detail, strong typing, and ability to work under pressure.

Starting rate is $22.75 per hour. Requires Texas driver’s license, and certifications in Public Safety Telecommunications, TCIC/NCIC, CPR, and EMD within specified timelines. U.S.

Qualifications

• High School Diploma or GED required.
• Minimum age 18.
• One year (1) experience in emergency dispatch or related fast-paced environment preferred.
• Must pass a skills test with accuracy and speed under stress.

Responsibilities

• Answer and prioritize both emergency and non-emergency calls.
• Dispatch police, fire, and EMS units and relay incident information.
• Access confidential databases and operate CAD and 9-1-1 systems.
• Coordinate mutual aid with neighboring agencies during emergencies.
• Maintain contact information for city departments and emergency services.
• Operate and maintain dispatch software and communications equipment.

Skills

Typing & computer systems

Clear communication under stress

Education

High School Diploma or GED

Minimum age 18

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Safety Communications Officer (911 Dispatcher)

Full Time Clerical Schertz, TX, US 2 Attachments

4 days ago Requisition ID: 1509

STARTING RATE:$22.75 per hour

HOME DEPARTMENT:Police Department

POSITION SUMMARY:

Dispatches appropriate police, fire, and/or EMS personnel; processes emergency and non-emergency calls; provides information and assistance to callers; maintains communication with callers and response personnel; prepares and maintains emergency communication records; operates and maintains various types of communications equipment; access to state and federal law enforcement databases; coordinates and performs a variety of dispatch functions on behalf of the 911 Communications Center and performs other related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers, processes, documents, and prioritizes emergency and non-emergency calls for service from citizens, officers, local businesses, and other law enforcement agencies; obtains necessary information from callers to provide pre/post arrival instructions for medical, fire and police emergencies.
• Dispatches appropriate police, fire, and/or EMS personnel; tracks the location and status of response units; maintains communication with field personnel; obtains and relays information including but not limited to incident locations, directions and caller/patient updates.
• Accesses and operates multiple confidential databases and programs to process information.
• Maintains contact with City personnel and outside agencies during times of emergency; coordinates mutual aid to neighboring fire, EMS and law enforcement agencies.
• Updates and maintains contact information and lists for City departments, various police divisions and other local community emergency services
• Monitoring and operating multiple job-related software programs on various computers that include but are not limited to Computer Aided Dispatching (CAD), a multiline non-emergency and 9-1-1 phone system, & communicating on a multichannel emergency radio system.
• Operates and assists in routine testing and maintenance of equipment including computers, radios and various communications devices; assists with routine maintenance and cleaning of the communications center including but not limited to: work stations, breakrooms, kitchen, storage rooms and common areas.
• Communicating clearly both verbally and in writing; utilizing maps and other resource materials; prioritizing and task switching during high levels of activities; controlling stressful emergency situations calmly and concisely; acquiring and maintaining a working knowledge of city streets, geography, boundaries, thoroughfares, landmarks, businesses, and locations of police, fire and EMS stations and districts; entering, retrieving, and compiling data from a variety of databases. Skill in typing and using computer systems.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• A High School Diploma or GED required.
• Minimum of least 18 years of age.
• One year (1) experience preferred in either an emergency dispatch center or closely related experience in fields such as: customer service, call centers or fast paced work environments.
• Must pass a skills test including an acceptable working knowledge of computer operations, data entry with an emphasis on accuracy and speed; make and carry out decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, often changing quickly from one task to another without loss of efficiency and composure; work without constant direct supervision.

CERTIFICATIONS AND LICENSES REQUIRED:

• Must possess a valid Texas Driver’s license.
• Licensed Public Safety Telecommunications from Texas Commission on Law Enforcement required within one year of employment.
• TCIC/NCIC certification from Texas Department of Public Safety required within six months of employment.
• CPR certification required within one year of employment.
• Emergency Medical Dispatch Certification required within one year of employment.
• Must show consistent progress throughout and complete all modules in allotted time frame of the City of Schertz's 9-1-1 Telecommunications Training program.
• Must be a U.S. citizen at time of hire.

Attachments (2)

PD Hiring and Selection.pdf

Public Safety Communications Officer.pdf