Public Safety Communications & IT Technician

Campbell-County; Rustburg (VA); On-site; USD 59,000 - 72,000; Full time

Job summary

Campbell County is seeking a Communications Technician in Rustburg, VA, to provide E911 and Public Safety IT support. The role includes hardware/software upgrades, on-call shifts, and collaboration with the Deputy Director – Communications.

Requirements include two years of college, moderate computer courses, and familiarity with help desk tools. Some night/weekend work may be required; lifting up to 75 lbs may be needed. This is a full-time, non-exempt position.

Qualifications

• Completion of two years of college or graduation from a business college.
• Completion of moderate computer courses from an accredited college or university.
• Desired: Associates degree in computer science from an accredited college or university.
• Four years of related experience
• Additional education and/or training may be substituted where applicable.
• Requires completion of National Incident Management System IS-700 and IS-100 within 90 days of employment.

Responsibilities

• Consults with users regarding job requests and deadlines.
• Implements and assists with upgrades requested by software vendor, as directed by the Deputy Director.
• Assists in providing after hour technical assistance and support to Public Safety users.
• Occasional night, weekend, holiday or emergency on-call availability.
• Documents specific information from Public Safety and Sheriff’s office users to identify specific problems, and documents specific resolution in the Information Technology department’s help desk software tool.
• Assists with replacement of Public Safety computers and related equipment.
• Collects and assists with the maintenance of software documentation.
• Troubleshoot initial diagnosis of system failure for fixed and non-fixed equipment, determining what action needs to be taken.
• Works with Deputy Director – Communications to coordinate and implement the system preventive maintenance program, and fixed and non-fixed equipment repair.
• Activates and deactivates radios, talk groups, and systems features as necessary; Programs and reprograms radios.
• Identifies system misuse and violations and reports same to Deputy Director and may take program steps.
• Identifies problem areas with radio system and comes up with solutions to fix.
• Works with Deputy Director – Communications and outside vendors to prepare specifications for new equipment.

Skills

Oral & written communication

Prioritize multiple requests

Desktop troubleshooting

Customer service

Education

Two years of college

Associates degree in computer science

Four years of related experience

Tools

Radio programming basics

Software/hardware documentation

Job description

Campbell County is seeking a Communications Technician in Rustburg, VA, to provide E911 and Public Safety IT support. The role includes hardware/software upgrades, on-call shifts, and collaboration with the Deputy Director – Communications.

Requirements include two years of college, moderate computer courses, and familiarity with help desk tools. Some night/weekend work may be required; lifting up to 75 lbs may be needed. This is a full-time, non-exempt position.