Public Safety Command Center Shift Lead

Philadelphia Housing Authority

Philadelphia (Philadelphia County)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Job summary

Philadelphia Housing Authority (PHA) is seeking a Command Center Shift Lead (Supervisor) to provide front-line leadership to Dispatchers and Technicians within the OPS Command Center. The role reports to the Director - Compliance and Security Operations and involves supervising up to seven staff, scheduling, and overseeing daily operations in a fast-paced, 24/7 environment.

You will ensure policy compliance, coordinate with officers and partner agencies, and maintain high customer service

Qualifications

High school diploma or GED required and minimum of three years in public safety/dispatch or related field.
Eligibility for CLEAN and JNET certifications upon hire.
Experience in call center operations and emergency communications procedures.
Familiarity with CCTV and video surveillance technology.

Responsibilities

Oversee daily operations of Command Center staff during assigned shift to ensure coverage and service levels.
Communicate procedures to staff and ensure compliance with Command Center protocols.
Assign and review cases to ensure quality assurance and evidence integrity.
Maintain adherence to contingency plans during system issues, emergencies, or disasters; escalate as needed.
Document criminal activity observed and preserve video footage for appropriate entities.
Monitor calls and radio traffic to ensure prompt handling and SOP compliance; coordinate city backup when needed.
Handle escalated calls; investigate complaints about staff and report findings to leadership.
Maintain confidentiality of sensitive information and perform other duties as assigned.