Public Safety Call Taker: 9-1-1 Dispatch (Midnight)

Prince George's County, Maryland; Upper Marlboro (MD); On-site; USD 40,000 - 62,000; Full time

Job summary

Prince George’s County Government, Office of the Sheriff, is seeking an entry-level Public Safety Emergency Call Taker to operate the CAD system and relay critical information to 9-1-1 dispatchers. The role requires handling emergency and non-emergency calls, providing pre-arrival instructions, and documenting interactions accurately.

The position is essential public safety work with rotating shifts. Candidates must meet minimum qualifications and pass required exams and background checks.

Qualifications

• Minimum qualifications: 18 years of age, high school diploma or GED, one year of practical work experience, one year of experience with Windows-based programs, must pass entrance exam, keyboarding proficiency test and background investigation including medical examination.
• Preferred qualifications include previous public safety or local government experience, previous experience as a public safety call taker, and call center experience.

Responsibilities

• Receive calls from the public on emergency and nonemergency lines, determine service needs and obtain required information.
• Enter and transmit accurate emergency information and codes into the CAD system.
• Provide pre-arrival and post-dispatch instructions to distressed or irate callers.
• Coordinate information with local and adjacent jurisdictions and reference SOPs, directives, and general orders.
• Maintain calm, professional demeanor and document interactions and outcomes.

Job description

Prince George’s County Government, Office of the Sheriff, is seeking an entry-level Public Safety Emergency Call Taker to operate the CAD system and relay critical information to 9-1-1 dispatchers. The role requires handling emergency and non-emergency calls, providing pre-arrival instructions, and documenting interactions accurately.

The position is essential public safety work with rotating shifts. Candidates must meet minimum qualifications and pass required exams and background checks.