^Public Safety Applications Coordinator - 5642942

Knowledgent; Irving (TX); Hybrid; Full time

Job summary

A leading company seeks a Public Safety Applications Coordinator to provide expert support for essential software applications. This hybrid role involves significant collaboration with public safety personnel while managing technical issues and training users. Ideal candidates will have a strong background in Healthcare IT and Public Safety with proven troubleshooting experience.

Qualifications

• Minimum 4 years experience in Healthcare IT role.
• Minimum 4 years of experience in Public Safety.

Responsibilities

• Administer, configure, and provide support for Public Safety software applications.
• Collaborate with police officers and emergency personnel to optimize workflows.
• Troubleshoot and resolve complex technical issues.

Skills

Healthcare IT

Public Safety

Technical Troubleshooting

Documentation

Education

HS Diploma / GED

Job description

^Public Safety Applications Coordinator - 5642942

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Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities

• Administer, configure, and provide expert-level support for Public Safety software applications, such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile Data Terminals (MDT), Jail Management Systems (JMS), and other specialized public safety tools.
• Collaborate closely with police officers, firefighters, paramedics, dispatchers, and other public safety personnel to gather requirements, optimize workflows, and ensure applications meet operational needs.
• Troubleshoot and resolve complex technical issues related to public safety applications, including integration problems, data integrity issues, and system performance.
• Manage user accounts, security roles, and permissions within public safety systems, ensuring compliance with relevant regulations and policies.
• Lead or participate in system upgrades, testing, and implementation of new modules or applications.
• Develop and maintain comprehensive documentation, including system configurations, user manuals, and training materials specific to public safety workflows.
• Provide training and ongoing support to public safety personnel on the effective use of applications.
• Liaise with vendors (e.g., Motorola, CentralSquare, Hexagon) for complex technical issues, software enhancements, and new feature requests.
• 90% Remote and up to 10% possible onsite in Dallas area
  
  

On-call rotations will be likely during evenings and weekend.

*This role is hybrid and requires being onsite in Dallas, TX up to 10% of the time*

Basic Qualifications

• Minimum of 4 years experience in Healthcare IT role
• Minimum 4 years of experience in Public Safety
• HS Diploma / GED
  
  

Preferred Qualifications

• Experience with Epic
  
  

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $57.50 to $67.60

Colorado $57.50 to $67.60

District of Columbia $57.50 to $67.60

Illinois $57.50 to $67.60

Minnesota $57.50 to $67.60

Maryland $57.50 to $67.60

New York/ New Jersey $57.50 to $67.60

Washington $57.50 to $67.60

Irving, TX

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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