Public Safety Admin Specialist — 24/7 Front Desk

City of Colorado Springs; Colorado Springs (CO); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

City of Colorado Springs seeks a Community Service Representative to staff a CSPD substation front desk, handling non-emergency and emergency inquiries, assisting officers, and using databases to support investigations.

You will collect information, write reports, process evidence, monitor surveillance, and assist with court-related tasks while maintaining security and accuracy. Four 10-hour shifts with 24/7 coverage are required.

Formación

• High school diploma or GED required.
• One year of full-time, professional experience in a related field.
• Able to obtain Colorado notary within 3 months of hire.
• Able to obtain NCIC/CCIC certification within 3 months of hire.
• Typing speed of 40 wpm.

Responsabilidades

• Provides quality customer service at front desk for walk-ins and calls.
• Gather information and write reports for Direct Line Reporting and missing persons cases.
• Monitor and review online reports for information and approval.
• Receive and process lost and found property and place items into evidence when necessary.
• Assist internal units with administrative and investigative requests and paperwork.
• Ensure facility security by screening visitors and monitoring surveillance systems.

Conocimientos

Multitasking

Computer literacy

Typing speed

Evidence handling

Verbal communication

Written communication

Court testimony

Policy decisions

Stress management

Tact

Educación

HS diploma or GED

Colorado notary within 3 months

NCIC/CCIC certification within 3 months

Criminal justice coursework

Law enforcement experience

Herramientas

NCIC/CCIC system

Police databases

Descripción del empleo

City of Colorado Springs seeks a Community Service Representative to staff a CSPD substation front desk, handling non-emergency and emergency inquiries, assisting officers, and using databases to support investigations.

You will collect information, write reports, process evidence, monitor surveillance, and assist with court-related tasks while maintaining security and accuracy. Four 10-hour shifts with 24/7 coverage are required.