Community Service Specialist

El Paso County, CO; Colorado Springs (CO); Presencial; USD 58.000 - 71.000; Jornada completa

Descripción de la vacante

El Paso County Sheriff's Office in Colorado Springs seeks a non-sworn administrative investigator to support public safety operations. The role emphasizes handling non-emergency investigations, data gathering, and inter-agency coordination while maintaining strict confidentiality.

The position requires a high school diploma and at least one year of admin/customer service experience. Office software proficiency and the ability to work evenings, weekends, and holidays are expected.

Formación

• Must have high school diploma or equivalent.
• One year full-time admin and customer service/public contact experience required.
• Any equivalent combination of education and work experience will be considered.

Responsabilidades

• Performs administrative functions: assist public, provide information, and explain regulations or procedures.
• Conducts investigative work: process citizen reports, interviews, collect evidence.
• Prepares detailed reports documenting follow-up and leads.
• Submits evidence to appropriate facilities/labs for processing and CJIS-related items.
• Testifies in court when necessary and supports legal processes.
• Responds to traffic calls and hazards; performs traffic control duties.
• Acts as liaison to other agencies and attends events as needed.
• May conduct meetings, write articles, and prepare marketing materials.
• Performs other duties as required.

Conocimientos

Attention to detail

Customer service

MS Office

Communication

Analytical skills

Confidentiality

Educación

High school diploma or equivalent

One year admin and customer service experience

Herramientas

MS Office (Word, Outlook, Excel)

Descripción del empleo

Base pay for this position will be $64,441.60

The Sheriff’s Office provides public safety at all times and therefore every position is deemed essential. All positions are in-person and not eligible for remote work. Every position is also subject to recall based on the needs of the Office to keep the community safe.

This position has an anticipated work schedule of Monday - Thursday, 8:00am - 6:00pm, subject to change.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Serves the El Paso County Sheriff’s Office by performing various routine non-sworn law enforcement duties that do not require carrying a weapon or arrest authority. Conducts criminal investigations in cases that do not require the intervention of a sworn deputy and do not involve suspect contact. Commits to and leads continual service improvement efforts in infrastructure and operations. Fosters a business-oriented culture and mindset driven by the opportunity to elevate the flow of value to the customer.

• Performs administrative functions to include assisting the public by providing comprehensive information in response to non-emergency requests for service as well as advising public of regulations, procedures, or issues relating to County or State codes; makes referrals to appropriate divisions within the Sheriff’s Office, other government entities, or community resources as appropriate; compiles data and researches and/ or identifies problems or and recommends solutions based on Community Policing models.
• Conducts investigative work to include processing citizen reports, inquiries, and calls for service, conducts victim and witness interviews, collects and transports evidence, analyze information, online/database research, and other investigative tasks as needed.
• Prepares detailed reports documenting follow-up on potential investigative leads, inter-office memorandums, and other forms.
• Submits evidence to be processed to the El Paso County Sheriff’s Office Evidence Facility, the Colorado Springs Police Department Metro Crime Lab, and/or to the Colorado Bureau of Investigation for DNA evidence or other evidence of probative value.
• Testifies in court when necessary.
• Responds to traffic calls for service to include accidents and hazards; performs traffic control duties; responds to abandoned vehicles.
• Communicates and serves as a liaison to other agencies.
• Attends special events and provides support as needed.
• May conduct meetings and make presentations to community and school groups, write articles, and prepare marketing materials related to law enforcement and crime prevention activities.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Knowledge of State laws and statues as well as local regulations, ordinances, and laws concerning areas of responsibility.
• Must be honest, truthful, trustworthy, and possess personal integrity.
• Ability to work closely with and at the direction of sworn personnel.
• Proficiency with Microsoft Office (Word, Outlook, and Excel) and the ability to effectively operate office equipment including computers, printers, telephones, and copy machines.
• Computer-based investigative skills preferred.
• Ability to communicate and work effectively with co-workers, other County personnel, other agencies, and the public.
• Must have strong analytical skills, have the ability to provide accurate information, and possess a high level of attention to detail.
• Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner.
• Ability to maintain confidentiality and work independently without supervision.
• Ability to perform under pressure and when confronted with persons acting under stress.
• Maintain regular and punctual attendance.

Required Education and Experience:

• High school diploma or equivalent education.
• One year full-time administrative and customer service/public contact experience required.
• Any equivalent combination of related education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• College-level coursework in the criminal justice field.
• Previous law enforcement experience.

Licenses/Certificates:

• Must possess and maintain a valid driver's license.
• Must possess and maintain National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) certifications within three months of employment.
• Must possess and maintain any other certifications or complete trainings required in accordance with standards established by organizational policy.
• Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, truth verification examination, motor vehicle record check, drug screen, and physical examination.

Duties are primarily performed in the field in conditions including extreme weather, communicable diseases, and potential exposure to unpleasant crime scene conditions. Must be available to work evenings, weekends, and/or holidays. Must be able to sit, stand, walk, climb, stoop, and bend for prolonged periods. Must have the ability to push, pull, and lift and/or carry 25 pounds frequently and 50 pounds occasionally. Potential exposure to hostile or aggressive individuals and criminal suspects.