Public Safety 9-1-1 Dispatch & Call Taker I/II

Prince George's County, MD Government; Bowie (MD); On-site; USD 43,000 - 64,000; Full time

Job summary

The Prince George’s County Government is recruiting Public Safety Emergency Call Taker I/II in the Public Safety Communications Division. The role involves handling 9-1-1 and non-emergency calls, entering data into the CAD system, and delivering pre-arrival instructions while maintaining safety protocols.

These essential positions require on-site work, with training classes anticipated in the fall. Bilingual abilities are encouraged to apply to support diverse community needs.

Qualifications

• Bilingual abilities encouraged for applicants.
• Must work on site; telework/remote work not available.

Responsibilities

• Operate a workstation with 9-1-1 and non-emergency lines, enter data into CAD.
• Provide pre-arrival instructions (including CPR) when appropriate.
• Receive and classify requests for emergency and non-emergency service; initiate service calls per protocols.
• Monitor calls via headset and process information per agency procedures.
• Use CAD, GIS and mapping tools to enter and retrieve critical information.
• Provide appropriate language support or translation services as needed.

Skills

Bilingual

Active listening

Typing speed

Multitasking

Tools

CAD

ACD 9-1-1

GIS

Maryland Relay 7-1-1

NCIC/METERS databases

Job description

The Prince George’s County Government is recruiting Public Safety Emergency Call Taker I/II in the Public Safety Communications Division. The role involves handling 9-1-1 and non-emergency calls, entering data into the CAD system, and delivering pre-arrival instructions while maintaining safety protocols.

These essential positions require on-site work, with training classes anticipated in the fall. Bilingual abilities are encouraged to apply to support diverse community needs.