Public Records Clerk — Front Desk & Case Files

City-of-South-Ben; South Bend (IN); On-site; USD 20,000 - 28,000; Full time

Job summary

The City of South Bend Police Department is seeking a detail-oriented receptionist for the front desk. You will handle high-volume public interactions, manage phone calls, process reports, perform data entry in systems like LaserFiche, and support detectives and officers with daily clerical tasks.

Requirements include a high school diploma and 1–2 years of receptionist/phone answering experience. Work hours are early mornings, Monday through Friday, with possible weekend coverage and a need to

Qualifications

• Phone etiquette and professional communication with a diverse public.
• Excellent customer service and problem-resolution abilities.
• Proficient in Word, Excel and Outlook.

Responsibilities

• Maintain a high volume of case files for patrol and units.
• Process crash/accident reports and traffic tickets.
• Greet public and provide information at front desk.
• Dispatch calls and take reports over phone/in person.

Skills

Phone etiquette

Customer service

Problem resolution

MS Word/Excel/Outlook

Education

High School diploma

receptionist/phone answering 1-2 years preferred

Tools

LaserFiche

Aries Government system

Job description

The City of South Bend Police Department is seeking a detail-oriented receptionist for the front desk. You will handle high-volume public interactions, manage phone calls, process reports, perform data entry in systems like LaserFiche, and support detectives and officers with daily clerical tasks.

Requirements include a high school diploma and 1–2 years of receptionist/phone answering experience. Work hours are early mornings, Monday through Friday, with possible weekend coverage and a need to