Public Records Act Coordinator

California Department of Industrial Relations; Alameda (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

California Department of Industrial Relations is seeking an Analyst II in the PRA Oversight Unit to perform complex analytics on PRA requests. The role supports policy refinement, requester engagement, and timely processing of records while collaborating with staff across the department.

The Analyst II will handle workload, ensure compliance with PRA deadlines, and seek opportunities to improve requester satisfaction through effective communication and process improvements.

Qualifications

• Strong analytical ability to perform complex tasks related to PRA requests.
• Experience in customer service interactions with requesters.
• Ability to manage multiple PRA requests and meet deadlines.

Responsibilities

• Collaborate with Supervisor I to refine internal PRA policies and processes.
• Screen PRA requests for legal sufficiency and assist requesters in clarifying requests.
• Manage a moderate workload of PRA requests and respond to requesters within deadlines.
• Coordinate with staff across the department to ensure timely PRA responses.
• Lead meetings to identify PRA response challenges and opportunities for improvement.
• Engage with members of the public to receive PRA requests as needed.

Skills

Analytical thinking

Customer service orientation

Policy analysis

Stakeholder engagement

Attention to detail

Job description

Job Description and Duties

If you are a highly organized, attentive, and customer-service-oriented individual, this position may be a great fit for you.

The Analyst II, under general direction of the Supervisor I in the Public Records Act (PRA) Oversight Unit, will perform complex analytical tasks as it relates to the PRA requests received by the unit.

Duties may include but are not limited to:

• Working closely with the Supervisor I to formulate and refine internal policy and processes that promote the effective and efficient delivery of responses to PRA requests across the Department.


• Screening incoming PRA requests for legal sufficiency and, on occasion, engaging with requesters to assist them with formulating focused and effective requests for records.


• Managing a moderate workload of PRA requests, including the handling of correspondence with requesters pursuant to Public Records Act deadlines and in the provision of records.


• Engage with staff across the department to ensure timely responses to ongoing PRA requests.


• Identify opportunities to improve PRA requester satisfaction through the cycle of their requests, which can include leading meetings with staff to learn more about PRA response challenges and to identify areas for improvement.


• Occasionally engage with members of the public to receive PRA requests.

The PRA Oversight Unit is part of the Office of the Director, Legal Unit (known as "OD Legal"). This unit serves a key role within OD Legal and the department as a whole. It will enhance DIR's ability to be more responsive to PRA requests, mitigate complaints from the public, and limit exposure to PRA-driven lawsuits.

This posting may be used to fill future vacancies in accordance with 2 CCR

• 249.3

To be considered for this Analyst II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4815

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located at: 1515 Clay St, Suite 1306, Oakland, CA 94612.

This is a full-time position located in the Department of Industrial Relations, Office of the Director, Legal Unit (known as "OD Legal"). Employees in this position work in an office environment, have assigned offices and work at desks, and are required to work extensively on computers as necessary for the drafting of correspondence, briefs and other documents, and for research, email communication, file review, training and other purposes.

Telework schedules: The expectation is that all staff will work in office 4 days a week starting July 1, 2026.

The hours are usual business hours Monday through Friday.

Special Requirements

A Statement of Qualifications (SOQ) must be submitted along with the State Application and serves as documentation of candidate’s ability to present information clearly and concisely in writing. It should be typed, no more than two (2) pages in length, using Arial 12-point font, and normal margins. Include your first and last name at the top right corner of each page. Additionally, number each response so that it corresponds with the SOQ statements below. A Resume or Cover letter does not substitute for the SOQ.

In your SOQ, be sure to include your total years of experience, when applicable, in addressing the following statements:

• Describe a time you coordinated a multifaceted project with multiple competing deadlines. Include in your response how you went about coordinating it and what the outcome was.


• Describe your experience serving in customer service facing roles, focusing on times you had to provide service to someone who appeared to be unhappy, frustrated, or disgruntled. How did you go about addressing that situation and what were the outcomes?


• Describe your experience with the California Public Records Act. If you do not have direct experience with the California Public Records Act, describe a time you had to quickly learn and apply new concepts to your work.

Applications received without the SOQ addressed as stated will not be considered. Failure to follow the instructions or responses that are duplicate may result in your application being disqualified.

Note: Resumes, letters, and other materials will not be evaluated or considered as a response to the SOQ.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.