Public Library Services Associate: Patron Support & Tech Help

Lorain Public Library System; Lorain (OH); On-site; USD 20,968 - 29,864; Full time

Benefits offered by this job

Limited benefits

Job summary

Lorain Public Library System in Lorain, OH is seeking a paraprofessional library staff member for a full-time role that includes circulation duties, basic information help, and technology support for patrons.

The position emphasizes excellent customer service, knowledge of library services, and a willingness to learn. Schedule includes daytime, evening, and weekend hours, with Sundays possible.

Qualifications

• Excellent customer service skills required.
• Knowledge of library services and ability to learn basic library science techniques.
• Ability to assess and meet community and patron needs.
• Team-focused, flexible, and willing to provide service to all ages.
• Inquisitive and eager to learn new things.

Responsibilities

• Performs circulation and automated workflow functions.
• Answers basic informational questions and refers more difficult questions to Public Service Professionals and Librarians.
• Assists customers with and troubleshoots technology and virtual services.
• Promotes and maintains a thorough knowledge of library services and programs.
• Provides assistance with programming set-up and preparation.
• Processes, inspects, and repairs materials.
• Monitors and suggests corrections to the online catalog.
• Represents the library at outside events.
• Attends meetings, workshops, training events and serves on committees to aid in career development.
• Assists Public Service Professionals and Librarians with the preparation of displays.
• Assists with training new staff.
• Performs a variety of clerical functions as needed.
• Resolves problems and responds to complaints.

Skills

Customer service

Library knowledge

Learning ability

Team-focused

Flexible

Service to all ages

Curious

Education

High school diploma or equivalent

Job description

Lorain Public Library System in Lorain, OH is seeking a paraprofessional library staff member for a full-time role that includes circulation duties, basic information help, and technology support for patrons.

The position emphasizes excellent customer service, knowledge of library services, and a willingness to learn. Schedule includes daytime, evening, and weekend hours, with Sundays possible.