FT PUBLIC SERVICES ASSOCIATE (PSA) - Main Library

Lorain Public Library System; Lorain (OH); On-site; USD 20,968 - 29,864; Full time

Benefits offered by this job

Limited benefits

Job summary

Lorain Public Library System in Lorain, OH is seeking a paraprofessional library staff member for a full-time role that includes circulation duties, basic information help, and technology support for patrons.

The position emphasizes excellent customer service, knowledge of library services, and a willingness to learn. Schedule includes daytime, evening, and weekend hours, with Sundays possible.

Qualifications

• Excellent customer service skills required.
• Knowledge of library services and ability to learn basic library science techniques.
• Ability to assess and meet community and patron needs.
• Team-focused, flexible, and willing to provide service to all ages.
• Inquisitive and eager to learn new things.

Responsibilities

• Performs circulation and automated workflow functions.
• Answers basic informational questions and refers more difficult questions to Public Service Professionals and Librarians.
• Assists customers with and troubleshoots technology and virtual services.
• Promotes and maintains a thorough knowledge of library services and programs.
• Provides assistance with programming set-up and preparation.
• Processes, inspects, and repairs materials.
• Monitors and suggests corrections to the online catalog.
• Represents the library at outside events.
• Attends meetings, workshops, training events and serves on committees to aid in career development.
• Assists Public Service Professionals and Librarians with the preparation of displays.
• Assists with training new staff.
• Performs a variety of clerical functions as needed.
• Resolves problems and responds to complaints.

Skills

Customer service

Library knowledge

Learning ability

Team-focused

Flexible

Service to all ages

Curious

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Lorain, OH 44052

Salary Range: $18.45

Full-time position, 38 hours/week. Limited benefits. Schedule may include daytime, evening and weekend hours (including Sundays), and may include six-day workweeks and split shifts.

Basic Function

Performs paraprofessional library tasks in the public library system.

Distinguishing Features

This classification requires a knowledge of library methods and techniques as well as the ability to perform basic troubleshooting on various technologies. The classification requires the application of elementary principles of library and information science within a limited scope. The distinguishing features of this class include direct public service, circulation and information responsibility, troubleshooting customer and library technology as part of the customer service transaction, and promoting library services and programs. Public Services Professionals, Librarians, and/or Managers are available for assistance with difficult customer service requests, problems, or situations.

Characteristic Duties and Responsibilities

• Performs circulation and automated workflow functions.
• Answers basic informational questions and refers more difficult questions to Public Service Professionals and Librarians.
• Assists customers with and troubleshoots technology and virtual services.
• Promotes and maintains a thorough knowledge of library services and programs.
• Provides assistance with programming set‑up and preparation.
• Processes, inspects, and repairs materials.
• Monitors and suggests corrections to the online catalog.
• Represents the library at outside events.
• Attends meetings, workshops, training events and serves on committees to aid in career development.
• Assists Public Service Professionals and Librarians with the preparation of displays.
• Assists with training new staff.
• Performs a variety of clerical functions as needed.
• Resolves problems and responds to complaints.

May serve as a certified passport agent.

Qualifications, Knowledge, Skills and Abilities

Excellent customer service skills required. Knowledge of library services and ability to learn basic library science techniques. An ability to assess and meet community and patron needs. Must be team‑focused, flexible, and willing to provide service to all ages. Must be inquisitive and eager to learn new things.

Education, Training and Experience

Requires a high school education or equivalent and up to six months of related experience or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Closing Dates

Internal: 7/24/2026

External: Open until filled