Public Inquiries Assistant 1

State of Ohio; Columbus (OH); Hybrid; USD 31,000 - 37,000; Full time

Job summary

The State of Ohio, Ohio Attorney General’s Office, seeks a Public Inquiries Assistant 1 in Columbus for a hybrid in-person/remote schedule. You will handle inquiries, provide guidance, and route issues to appropriate staff while maintaining accurate records. Work hours are 8am–5pm, Mon–Fri.

Ideal candidates have strong customer service skills, multi-line phone experience, and proficiency with computers. This role supports Crime Victim Services and offers state benefits.

Qualifications

• 1 course or 3 months experience in multi-line telephone system.
• 1 course or 3 months experience in personal computer usage.
• 3 months training or 3 months experience in customer service.

Responsibilities

• Responds to requests for materials and claim status inquiries by phone, mail, or in person.
• Refer clients to other sources and assist in problem resolution.
• Counsels and follows up to maintain conditions favorable to victims when needed.
• Record detailed info from conversations in the database accurately.

Skills

Administrative support

Confidentiality

Customer focus

Listening

Time management

Verbal communication

Multi-line telephone system

Personal computer

Tools

ID+ system

Imaging

Fax machine

Job description

Organization: Attorney General

Work Location: 30 East Broad Street, Columbus, Ohio, 43215, United States

Compensation: $22.79/hr-$26.79/hr

Schedule: Permanent - Full Time

Work Hours: 8am - 5pm, M- F

Classified Indicator: Classified

Union: Attorney General 45

Primary Job Skill: Administrative Support/Services

Who We Are

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

What You’ll Do

The Ohio Attorney General's Office is currently seeking a motivated and hard-working individual for a Public Inquiries Assistant 1 vacancy in our Crime Victim Services Section. The Public Inquiries Assistant provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is our Columbus, OH Office.

The successful candidate will perform the following duties, which include, but are not limited to:

• Responds to requests for materials and claim status inquiries received by telephone, mail and in person.
• Refers clients to other sources, provides assistance in resolving problems, questions or complaints.
• Counsels and/or gives advice and follows up to assure consistent maintenance of conditions favorable to victims when necessary.
• Accurately records detailed information regarding conversations (i.e. personal, telephone, e‑mail or written) into database and refers calls to appropriate staff members and/or other agencies.
• Assists with and/or performs research utilizing office information equipment (i.e., imaging, fax, ID+ system) to determine solutions to problems affecting victims and to determine nature and magnitude of problems or complaints, and/or study particular products, practices or services on behalf of victims.
• Assists with and maintains records, data, documentation and reports regarding calls, correspondence, contacts and actions.
• Assists with maintenance and inventory of publications and brochures, (i.e., processes incoming mail, new applications and supplemental applications, single and bulk requests for applications and/or program publications.
• Prepares training packets used by legal staff for training).
• Performs other related duties as assigned.

Additional Information

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in anyway. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans.

We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 1 course or 3 months experience in use of multi-line telephone system
• 1 course or 3 months experience in use of personal computer
• 3 months training or 3 months experience in customer service
• Or equivalent of Minimum Class Qualifications For Employment noted above.
• Job Skills: Administrative support/service, confidentiality, customer focus, listening, time management, verbal communication

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

BackgroundCheck Info

Selected candidate(s) will be subject to the following background checks:

• Criminal history
• Driving record
• Taxes
• Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media (Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

AGO#: 26-10-147