Public Health Program Associate (4206003)

State of Missouri; Jefferson City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

State of Missouri is seeking a motivated individual to support the ShowMe WorldCare Help Desk and assist with public health response initiatives in Jefferson City. You will help LPHA staff, hospitals, and labs use ShowMe WorldCare, addressing login issues, guiding system use, and training users in basic tasks.

The role emphasizes learning the system, collaborating with end users, and participating in special projects such as user acceptance testing and data quality improvements.

Qualifications

• Bachelor's degree (Substitutions may be allowed).
• Ability to learn computer systems
• Customer service skills and communication in person, or via phone, e-mail, chat, online meeting, etc.
• Attention to detail
• Ability to prioritize and work flexibly among multiple tasks/projects and user requests

Responsibilities

• Monitor incoming ShowMe WorldCare Help Desk ticket and provide a response in a timely manner.
• Learn the basic features and functions of the ShowMe WorldCare electronic disease surveillance system in order to assist end users
• Perform routine data cleaning.
• Participate in appropriate meetings with end users related to system design, supporting their needs, and testing new system features/functions.
• Other duties as assigned such as one-time projects that may arise to support other teams managing ShowMe WorldCare or related systems.

Skills

Customer service

Attention to detail

Learning computer systems

Prioritization & flexibility

Education

Bachelor's degree

Job description

Job Location: This position will be located at 930 Wildwood Drive, Jefferson City, MO 65109.

Why you'll love this position:

Do you love to solve puzzles and learn new things? Do you want to spend your days solving problems that will improve the health and safety of Missouri residents? If so, our team may be the place for you. We are seeking a highly motiviated individual to support the ShowMe WorldCare Help Desk and complete special projects. This position will be responsible for assisting Missouri's public health response efforts by providing support to Local Public Health Agencies (LPHAs), hospitals, laboratories and other health care providers with respect to their use of Missouri's electronic disease surveillance system, ShowMe WorldCare. This position will assist end users with account access, troubleshooting system use, and training users on basic system functionality. This position will also have the opportunity to grow their skillset by assisting with special projects as assigned, such as performing user acceptance testing of system changes, data cleaning, providing suggestions for design of new conditions/features in the system, etc.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

What you'll do:

• Monitor incoming ShowMe WorldCare Help Desk ticket and provide a response in a timely manner.
• Learn the basic features and functions of the ShowMe WorldCare electronic disease surveillance system in order to assist end users
• Perform routine data cleaning.
• Participate in appropriate meetings with end users related to system design, supporting their needs, and testing new system features/functions.
• Other duties as assigned such as one-time projects that may arise to support other teams managing ShowMe WorldCare or related systems.

Minimum Qualifications:

• Bachelor's degree. (Substitutions may be allowed.)
• Ability to learn computer systems
• Customer service skills and communication in person, or via phone, e-mail, chat, online meeting, etc.
• Attention to detail
• Ability to prioritize and work flexibly among multiple tasks/projects and user requests

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Kathryn Gunn, 573-751-8410