Public Health Office Assistant

Nleague Services Inc.; McMinnville (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Nleague Services Inc. in McMinnville, TN, is seeking a Dental Public Health Office Assistant to support the local health department dental clinic.

The role performs clerical tasks, patient registration, appointment scheduling, check-in/out, and data entry to maintain efficient clinic flow. Applicants should be customer focused, self-motivated, team oriented, and willing to travel within the region as needed, with a High School diploma and experience in clerical or customer service; a TN driver

Qualifications

• Two years of full-time customer service delivery and/or clerical/office work experience required; current driver's license and TBI background check.
• Substitution of education for experience possible year-for-year up to two years (45 quarter hours may substitute for one year).

Responsibilities

• Schedule and manage patient appointments
• Inform patients of visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of rights and responsibilities for participation in programs
• _obtain prior authorization from insurers through gathering and submission of documentation
• Compile forms for services requested to ensure efficient clinic flow
• Scanning and indexing records into the electronic dental record
• Maintain a positive, cooperative work environment

Skills

Customer service

Clerical

Data entry

Education

High School Diploma or equivalent

2 years of customer service/clerical experience

Driver's license

Background check

Tools

Health department information systems

Job description

Job ID: 66424

Department: TN DOH

Position: Public Health Office Assistant

Location: 1410 Sparta Street, Suite 21 McMinnville, Tennessee 37110

Duration: 12+ Months

Job Description

• The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state.
• The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s).
• These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned.
• Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

Key Responsibilities

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

Minimum Education And Experience Requirements

• High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.
• Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Preferred Qualifications

• Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.