Public Service & Tax Transactions Specialist

Polk-County,-Ia; Des Moines (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Polk County, IA in Des Moines is seeking a detail-oriented customer service representative to assist the public with vehicle and property tax transactions, including issuing licenses, titles, registrations and processing payments. You will work at the counter and via phone, ensuring accuracy and compliance with county procedures.

The role requires strong data entry, cash handling, and communication skills. Bi-lingual abilities are preferred; a drug screen and background check are required.

Qualifications

• High school diploma or equivalent required.
• Three years of financial customer service experience or an associate degree with one year of experience.
• Ability to handle money and reconcile receipts.
• Bi-lingual skills are preferred.

Responsibilities

• Assist the public in-person and by phone with vehicle and property tax transactions.
• Collect, record, and reconcile payments for taxes and related fees.
• Process vehicle titles, registrations, plates, and related documents.
• Maintain accurate records and protect confidential information.
• Provide excellent customer service and resolve issues professionally.

Skills

Customer service

Data entry

Cash handling

Attention to detail

Verbal & written communication

Bilingual (preferred)

Education

High school diploma or equivalent

Associate's Degree in business administration or related

Job description

Polk County, IA in Des Moines is seeking a detail-oriented customer service representative to assist the public with vehicle and property tax transactions, including issuing licenses, titles, registrations and processing payments. You will work at the counter and via phone, ensuring accuracy and compliance with county procedures.

The role requires strong data entry, cash handling, and communication skills. Bi-lingual abilities are preferred; a drug screen and background check are required.