Public Desk Customer Service Associate (Evenings/Weekend)

EMP Trust HR Solutions; Schaumburg (IL); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Paid vacation days

Paid holidays

Paid personal days

Paid sick days

Dental plan

Educational assistance

457 retirement plan

Pet insurance

Legal plan

Job summary

Schaumburg Township District Library is seeking a part-time Public Desk Assistant to provide customer service at two public service desks. The role involves assisting patrons with information and materials, managing study room reservations, setting up equipment for programs, and supporting library operations.

Flexible schedule with ~20 hours per week; pay $17.65–$21.18 per hour. Qualifications include a Bachelor's Degree or equivalent, strong customer service skills, and knowledge of e-material

Qualifications

• Bachelor’s Degree in related field or equivalent knowledge and skill.
• Customer service experience is required.
• Knowledge of e-material resources.

Responsibilities

• Provides reference services to patrons at the public desks.
• Assists with technology/equipment support for patrons.
• Handles financial transactions and maintains cash drawer.
• Sets up equipment for library programs and public meetings.
• Manages study room reservations for patrons.
• Maintains pillar displays and keeps staff informed of library programs and policies.

Skills

Customer service

Communication skills

Team player

Education

Bachelor's degree

Job description

Schaumburg Township District Library is seeking a part-time Public Desk Assistant to provide customer service at two public service desks. The role involves assisting patrons with information and materials, managing study room reservations, setting up equipment for programs, and supporting library operations.

Flexible schedule with ~20 hours per week; pay $17.65–$21.18 per hour. Qualifications include a Bachelor's Degree or equivalent, strong customer service skills, and knowledge of e-material