Public Communications Assistant — Front Desk & Switchboard

Stony Brook Medicine; Stony Brook (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Stony Brook Medicine is seeking an Office Assistant 1 in the Communication department. This role involves extensive public contact in person or by phone, with duties including handling calls, greeting callers, and coordinating with multiple departments.

The position is part of the NY HELPS program and may be filled via a non-competitive appointment, with potential temporary-to-permanent advancement. Qualifications include passing the specific Civil Service exam and eligibility on the Civil

Qualifications

• MUST have taken and passed the specific job related Civil Service exam and be reachable on the appropriate Civil Service list.
• This position may be designated 55 b/c and is subject to verification of applicant eligibility.
• Special Notes: Resume/CV should be included with the online application.

Responsibilities

• Answer calls within the first ring and indicate yourself when answering.
• Interact with each caller in a timely, courteous and professional manner.
• Search by names, titles and categories to identify the proper person, department, procedure and on-call schedule.
• Execute Codes and Emergencies according to system procedures.
• Complete each transaction while the caller remains on the phone to ensure accuracy and avoid callbacks.
• Assist in training all new personnel.
• Maintain satisfactory attendance.
• Perform other clerical duties as necessary.

Job description

Stony Brook Medicine is seeking an Office Assistant 1 in the Communication department. This role involves extensive public contact in person or by phone, with duties including handling calls, greeting callers, and coordinating with multiple departments.

The position is part of the NY HELPS program and may be filled via a non-competitive appointment, with potential temporary-to-permanent advancement. Qualifications include passing the specific Civil Service exam and eligibility on the Civil