Public Benefits Specialist: Retirement & Insurance (Remote)

Doc PersonalBeratung GmbH; Columbia (SC); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

13 paid holidays

Comprehensive insurance programs

Retirement plans and generous paid-lea

Job summary

The SC Public Employee Benefit Authority (PEBA) is the administrator and co‑trustee of retirement and insurance programs for over half a million active and retired public employees of the State of South Carolina and their dependents.

The PEBA Customer Contact Center serves as the primary point of contact for all telephone inquiries for the agency, with new employees starting training upon employment and progressing through on‑the‑job experience.

Qualifications

• Bachelor's degree and professional customer service experience.
• Ability to multi-task in a contact center with multiple on‑line computer systems.
• Strong analytical skills, patience, professionalism, and clear communication.
• The effectiveness of the team requires commitment to a structured work schedule, cooperation and personal accountability.

Responsibilities

• Assist members, retirees, beneficiaries, and employers with questions related to enrollment, eligibility, service purchases, rollovers, refunds, retirement, death claims, and state policies and procedures.
• Interpret, apply, and explain state policies, procedures, regulations, and statutes to callers with various backgrounds in layman’s terms.
• Provide detailed documentation of contact with customers and prepare benefit estimates and written documents.
• Review and process enrollment documents to expedite access to benefits and support retirement and insurance programs.

Skills

Multi-tasking

Analytical skills

Patience

Clear communication

Professionalism

Education

Bachelor's degree

Job description

The SC Public Employee Benefit Authority (PEBA) is the administrator and co‑trustee of retirement and insurance programs for over half a million active and retired public employees of the State of South Carolina and their dependents.

The PEBA Customer Contact Center serves as the primary point of contact for all telephone inquiries for the agency, with new employees starting training upon employment and progressing through on‑the‑job experience.