Public Benefits Eligibility Specialist

oregon; Portland (OR); On-site; USD 54,000 - 72,000; Full time

Job summary

ODHS in Portland, Oregon is hiring an Eligibility Worker (Public Benefits Specialist) to determine program eligibility, conduct interviews, and explain rights during the application process. The position emphasizes trauma-informed, person-centered service delivery within the Oregon Eligibility Partnership (OEP).

The role requires interacting with diverse communities, maintaining participant records, and coordinating with community partners to connect clients with benefits and services.

Qualifications

• Ability to communicate complex information to diverse audiences.
• Experience interpreting and applying policies/regulations in changing environments.
• Ability to prioritize tasks and meet deadlines with independent judgment.
• Experience maintaining client records and narratives.

Responsibilities

• Determine program eligibility by interviewing households and gathering details.
• Explain applicant rights and responsibilities during initial interviews and renewals.
• Process data timely to ensure delivery of benefits and services.
• Provide triage, information, and referrals to ensure access to benefits and services.

Skills

Communication skills

Policy interpretation

Trauma-informed approach

Time management

Record keeping

Education

Associate degree in Behavioral/Social Science

Job description

ODHS in Portland, Oregon is hiring an Eligibility Worker (Public Benefits Specialist) to determine program eligibility, conduct interviews, and explain rights during the application process. The position emphasizes trauma-informed, person-centered service delivery within the Oregon Eligibility Partnership (OEP).

The role requires interacting with diverse communities, maintaining participant records, and coordinating with community partners to connect clients with benefits and services.